Store Manager

Job Summary

This role is responsible for overseeing store profitability, managing day-to-day retail operations, improving sales performance, and ensuring a consistently strong customer experience. The position also involves leading store teams, retaining talent, and making sure all activities follow company standards and regulations.

Education

A graduate or postgraduate qualification is required.

Key Responsibilities

• Develop store-level sales targets and plans that support overall business goals.
• Track and improve gross margin, stock on hand, category and brand mix, discount control, and related business measures.
• Put in place standards for productivity, quality, customer service, and operational execution.
• Suggest product ranges and ensure the store carries the right merchandise mix.
• Improve sales, margin, shrinkage control, inventory handling, and cost efficiency.
• Oversee commercial activities and statutory compliance requirements.
• Monitor staff performance and encourage collaboration across the team.
• Spot future talent and prepare people for key roles.
• Handle customer feedback and convert it into better service and smoother processes.
• Keep a close watch on competitors and resolve customer escalations effectively.
• Execute local promotional activities and events according to the marketing plan.
• Build and sustain a customer-first culture across the store.

Performance Focus Areas

• Store business management, including gross margin, stock on hand, and category/brand mix.
• Discount control and brand share improvement.
• Financial execution, including paper/card VM implementation.
• Achievement against targets such as numbers versus target versus achievement, RCP, attachment, and EOL.
• Customer experience measures such as VOC participation, score, SQA, complaints, and loyalty card performance.
• People management effectiveness.
• Business understanding, profitability focus, and competitor awareness.
• Jio business outcomes such as activations, recharges, and CAF rejections.

Required Competencies

• Operational efficiency and store execution.
• Financial management and commercial awareness.
• Analytical thinking and problem-solving.
• Strong results orientation.
• Commitment to self-improvement.
• Emotional intelligence.
• Customer service mindset.
• People leadership and team management.
• Clear communication.
• Teamwork and collaboration.

Additional Information

This position is based in Varanasi, Uttar Pradesh, India. It is a full-time, onsite role.