Social Media Support Executive

Role overview

This position is for a customer-oriented Social Media Support Executive who will assist users through social platforms and provide technical help where needed. The role combines customer service with basic-to-intermediate troubleshooting across devices, systems, and connectivity issues.

What the job involves

• Reply to customer questions and concerns raised through social media channels.
• Diagnose and guide users through problems related to printers, PCs, tablets, networks, and operating systems.
• Support users on Windows, macOS, Android, and iOS environments.
• Provide clear, step-by-step solutions that are easy for customers to follow.
• Handle multiple ongoing conversations while keeping responses accurate and timely.
• Maintain a professional tone and ensure communication reflects the brand voice.

Required strengths

The right candidate should have strong written communication, a problem-solving mindset, and the ability to troubleshoot technical issues effectively. Experience in social media interactions, customer handling, and multitasking will be valuable for success in this role.

Additional details

Contact number provided for this opportunity: 9886873592.