Short-Term Rental Virtual Assistant

About the Role

This is a remote, part-time opportunity for a dependable and proactive virtual assistant to help run the day-to-day activities of a growing short-term rental business. The ideal candidate will be organised, a strong communicator, and comfortable handling guest messaging, property coordination, and general admin work.

You will contribute to a smooth guest experience while also helping properties stay well-managed and efficient as the portfolio expands.

Key Responsibilities

• Reply quickly and professionally to guest questions across several booking channels.
• Handle communication with guests before arrival, throughout their stay, and after checkout.
• Track bookings, calendars, and reservations to keep operations organised.
• Arrange cleaners so each property is ready to a high standard between stays.
• Work with maintenance contractors and handymen to address property issues promptly.
• Maintain and refresh property listings on platforms such as Airbnb and Booking.com.
• Support reporting tasks and other day-to-day administrative duties.
• Help resolve problems and maintain a high level of guest satisfaction.
• Reach out to contractors, businesses, and corporate clients for longer-stay accommodation opportunities.
• Contribute ideas and support improvements that make operations more efficient as the business grows.

Requirements

• Strong written and verbal English communication skills.
• Good organisation and time management capabilities.
• Confidence to work on your own and take initiative when needed.
• Careful attention to detail.
• Polished, customer-first communication style.
• A stable internet connection and a suitable workspace for remote work.
• Ability to handle several tasks at once and prioritise effectively.

Preferred Experience

• Prior work experience as a virtual assistant.
• Background in short-term rentals, serviced accommodation, or hospitality operations.
• Familiarity with Airbnb, Booking.com, VRBO, Hospitable, Guesty, or similar property management tools.
• Experience coordinating cleaners, contractors, or other service providers.
• Customer service or hospitality experience.

Working Hours

• Part-time remote role.
• Flexible scheduling is available.
• Occasional weekend or evening availability may help depending on business needs.

Application Requirements

• Submit your CV or resume.
• Include a short summary of your relevant experience.
• Share your weekly availability.
• State your expected hourly rate.
• Provide details of any short-term rental or property management experience.