ServiceNow Platform Architect

Role overview

An established technology company in Abu Dhabi is seeking a seasoned ServiceNow Platform Architect to help shape the architecture, governance, and long-term direction of a large enterprise ServiceNow environment. The position is suited to someone who can balance strategic influence with hands-on technical design and decision-making.

What you will do

• Set the architectural direction for the platform, including standards, design principles, and governance practices.
• Oversee architectural consistency across key ServiceNow domains such as ITSM, ITOM, HRSD, CSM, and CMDB.
• Evaluate solution designs and provide guidance to development teams throughout implementation.
• Create reusable design patterns and define guardrails that support scalable platform delivery.
• Lead architecture decisions for integrations, API strategy, and MID Server governance.
• Contribute to platform upgrades, performance scalability, and maintainability over the long term.
• Serve as the primary technical decision-maker for complex architecture-related matters.

What the employer is looking for

• At least 8 years of hands-on ServiceNow experience.
• Deep architecture exposure across multiple ServiceNow modules.
• Strong knowledge of CSDM, CMDB, and platform governance.
• Background working in large enterprise environments or a Centre of Excellence setup.
• ServiceNow CSA and CAD certifications are required; CTA is a strong advantage.

Important note

Only candidates with a one-month notice period can be considered for this opportunity.