Service Ambassador

About the Property

PARKROYAL on Beach Road is a contemporary premium hotel positioned at the entrance of Singapore’s historic Kampong Gelam area. The property features 346 generously sized rooms starting from 35 sqm and caters to leisure travelers, business guests, and MICE events.

The hotel’s event facilities include two pillarless ballrooms with high ceilings, as well as supporting function rooms and boardrooms for meetings, conferences, and social occasions.

Dining options range from Ginger, a Halal-certified venue featuring Southeast Asian and local flavours, to Club 5, a relaxed lounge offering crafted drinks. Guests also have access to wellness amenities such as the award-winning St. Gregory spa, a scenic pool with city views, and a fully equipped gym on the Wellness Floor.

With a strong focus on people, place, and warm hospitality, the hotel aims to create memorable experiences that feel distinctly Singaporean.

Role Overview

The Service Ambassador is responsible for delivering efficient and polite food and beverage service in line with the outlet’s operating standards. This position reports to the Supervisor.

Key Responsibilities

• Prepare the side station and ensure all food and service items, including crockery and chinaware, are ready before the shift begins.
• Top up supplies and linen whenever needed.
• Check that all assigned tables are properly arranged with the right cutlery and table setup before service starts.
• Welcome guests warmly and escort them to their seats.
• Take food and beverage orders and serve them promptly.
• Clear used dishes and transport them to the dishwashing area.
• Deliver bills to guests, process payments, and hand the change or credit card back to diners through the cashier.
• Reset tables after guests leave.
• Carry out any other job-related duties or tasks assigned by the supervisor.

Candidate Profile

Applicants should have at least 1 year of relevant experience in food and beverage service. A GCE ‘N’ level education is required.

Competencies

• Strong spoken English and adequate written communication skills.
• Friendly appearance, neat grooming, and an outgoing manner.
• Capability in leadership, coaching, and team management.
• Solid knowledge of food and beverage service.