Service Administrator

Role overview

This position is responsible for creating and managing service repair quotations for customers, while also handling customer questions and requests in a professional and timely manner.

Key responsibilities

• Build the tools, structure, and resources needed to produce fast and accurate service repair quotations for branch customers.
• Research parts and estimate labour time when preparing repair quotes.
• Create and maintain supporting resources such as quote standards within the business system, customer quote templates, labour-time reference data, and parts lookup workflows.
• Reply to customer enquiries by phone or electronic channels with prompt, courteous service.
• Follow up with customers and address technical questions as needed.
• Plan the rollout approach for additional service branches.
• Partner closely with the technical team to support service quote development and delivery.

Candidate profile

The ideal applicant has a college diploma or post-secondary education and at least 2 years of relevant experience in service, parts, supply chain, or product support operations. Familiarity with heavy equipment or truck and coach industries is considered an advantage. Strong working knowledge of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, is required.

About the company

Wajax has been supporting Canadian industry since 1858 and operates across a wide range of sectors, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas. The organization focuses on innovation, collaboration, and enabling the people and industries that help build and power communities across the country.

Compensation and benefits

The company provides a total rewards package with competitive pay, comprehensive benefits, learning and development opportunities, and additional employee perks.

• Medical and dental coverage with no waiting period for eligibility, with premiums fully paid by the employer, plus a health spending account.
• Online learning and product training delivered through leading manufacturers.
• Access to employee discounts from a range of brands and service providers, including automotive, technology, telecom, insurance, footwear, workwear, fitness, and lifestyle programs.
• A recognition program that awards points redeemable for merchandise, gift certificates, and cash awards.
• An award-winning health and wellness program.

Additional information

The workplace values inclusion, diversity, and teamwork. The employer is committed to building a workforce that reflects the communities it serves across Canada. If accommodation is needed during the interview process, candidates may request it. Employment is conditional upon successful pre-screening for final candidates.

Location

This role is based in Acheson, Alberta, Canada, and is onsite.