Sales Development Representative (SDR)

About Decagon

Decagon is a conversational AI company focused on helping brands create premium, concierge-style customer support experiences. Its platform powers AI agents for major enterprises such as Avis Budget Group, Cash App and Square, Chime, Oura Health, and Hunter Douglas, enabling personalized conversations across voice, chat, email, SMS, and other channels.

The company is working toward a future where support feels faster, more personal, and more effective than traditional ticket-based service. Backed by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is built around an in-office culture and values centered on execution, innovation, customer focus, winning, and broad thinking.

About the Role

Decagon is hiring a high-energy Sales Development Representative to support its EMEA Go-To-Market team. The role is centered on finding and qualifying new business opportunities for the company’s AI platform and helping expand its customer base.

This position is not focused on high-volume transactional outreach. Instead, it involves complex enterprise and strategic sales motions with multiple decision-makers across technical, operational, and executive stakeholders. The role is a strong fit for someone who wants to grow in sales, strengthen prospecting skills, and develop into a high-performing seller within a fast-moving GenAI business.

Responsibilities

• Identify and qualify sales opportunities through both inbound follow-up and strategic outbound prospecting.
• Carry out tailored outreach across phone, email, and social platforms.
• Help expand the sales pipeline with targeted account-based campaigns.
• Research target companies, understand buying groups, and identify both end users and executive decision-makers.
• Work closely with Account Executives to shape account plans and generate strong enterprise pipeline.
• Coordinate with Marketing to keep messaging and campaign direction aligned.
• Stay current on product updates, competitive landscape, and trends in generative AI.
• Build core sales abilities such as discovery, cold calling, handling objections, communicating business value, mapping stakeholders, prioritizing work, and managing time effectively.

Requirements

• Strong interest in building a career in a customer-facing sales role.
• Clear verbal and written communication skills.
• Genuine curiosity about understanding customer business problems.
• Ability to track performance and improve efficiency consistently.
• Self-driven mindset with a strong sense of urgency and comfort working in less-defined processes.
• Bonus: 1-2 years of experience in a customer-facing or quota-based role.
• Bonus: Prior experience using a CRM, ideally Salesforce.
• Bonus: Interest in following developments in AI.
• Bonus: Background in technology.
• Bonus: Fluency in French, German, or Spanish in addition to English.

Location & Working Model

This position is based in the King’s Cross office in London. The company follows an in-office model, and the role is intended for someone who values close collaboration, hands-on coaching, and working side by side with the team while the business scales.

Compensation

The on-target earnings for this role are £52,000 to £66,000, plus equity.

Benefits

• Flexible vacation policy, subject to local rules; UK employees receive 25 days of statutory leave.
• Medical, dental, and vision coverage for employees and their families.
• Life insurance and disability coverage.
• Retirement support such as a 401(k) or pension plan.
• Parental leave.
• Fertility and family-building support through Carrot.
• Daily lunches and snacks in the office.

Additional Information

Benefit details may differ by location, are governed by company policies, and can be updated at any time according to the applicable compensation and benefits plans.