Restaurant Shift Leader

Role overview

Zaxbys is looking for a Shift Leader to help guide restaurant operations in Athens, GA. In this role, you would coordinate the people, processes, and products needed to run each shift smoothly. The position focuses on setting clear shift targets, assigning work, supporting guests, and making sure daily standards are consistently met.

The restaurant aims to be a fun place for guests to gather and enjoy food, and a great workplace for team members. This role is for someone who can lead by example, keep the team aligned, and help maintain a positive, productive environment throughout the shift.

Compensation

The hourly pay for this position is between $16.00 and $18.00.

Why this role stands out

• Complimentary meals during shifts and 50% off meals off shift
• Flexible work scheduling
• Early access to earned pay
• Paid onboarding and training
• Growth opportunities and advancement potential

Benefits

• Recognition program
• Employee referral program
• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability insurance
• Long-term disability insurance
• Employer-paid life insurance
• 401(k) plan with company match, subject to additional eligibility requirements

Key responsibilities

Shift Leaders are expected to oversee shift execution, coach team members, and keep restaurant operations on track. This includes setting goals, delegating tasks, supporting guest service, and ensuring that company procedures are followed throughout the shift.

Training and development

• Complete required training, including the Shift Leader Development Plan, food safety certification, and any other training assigned by Zax LLC
• Create a high-performance team environment by coaching, training, and supporting team members to meet company standards
• Mentor and develop staff, and share performance concerns with the General Manager when needed
• Promote a culture of recognition, flexibility, and strong team morale

Guest service and team leadership

• Place guest and team member experience at the center of daily operations
• Address complaints and concerns in a respectful, friendly way
• Communicate shift objectives clearly and motivate the team to meet them
• Assign work and monitor performance during the shift
• Support team members in delivering service that meets or exceeds guest expectations

Operations and standards

• Maintain compliance with Zaxbys Franchising LLC and Zax LLC policies, procedures, and guidelines
• Keep service, product quality, and cleanliness standards consistently high
• Receive and verify truck deliveries, restock inventory, and complete daily counts
• Monitor food preparation, cooking, and holding to ensure quality and make corrections when necessary
• Track food safety and quality during the shift and confirm accurate orders are served
• Plan shift tasks and make sure opening and closing responsibilities are completed
• Work with management to set goals and provide updates on progress
• Follow cash handling rules and maintain accurate, current records using management tools
• Keep daily operations aligned with applicable federal, state, and local requirements
• Be ready to take on additional duties needed to keep the restaurant functioning well

Safety and escalation

• Make sure the team follows safety rules and procedures
• Report HR-related and risk-related issues immediately to the General Manager and District Manager
• Escalate other concerns to the appropriate supervisor when required

Job requirements

Applicants must be at least 18 years old, have dependable transportation, and be able to work at least 5 days per week for 32 to 40 hours. The schedule should be flexible enough to cover days, nights, weekends, and holidays. A successful background check is required. Leadership ability, organizational skills, and the capacity to work well with others are important for this role. Prior leadership experience is preferred.

Physical and workplace requirements

• Ability to sit, stand, and walk for extended periods
• Capability to bend, crouch, stoop, or climb when needed, including ladder use
• Frequent lifting, pushing, pulling, and carrying of up to 50 pounds, including overhead lifting
• Continuous use of hands and wrists for grasping and fine motor tasks
• Strong verbal, reading, and writing communication skills
• Ability to observe and respond effectively to the surrounding environment
• Comfort working in areas with hot and cold temperature changes and exposure to food allergens
• Ability to use restaurant equipment safely, including knives, fryers, and other potentially hazardous tools

Additional notes

Reasonable accommodations may be considered for qualified individuals when they do not create an undue hardship for the company.