Receptionist

Company Overview

Olena Real Estate works in Abu Dhabi’s premium property market, handling luxury homes and investment-focused real estate services. Its portfolio includes villas, apartments, off-plan developments, and commercial property options. The business is built around tailored support for buyers, sellers, and investors, with guidance shaped to each client’s goals. With local market knowledge, access to a strong property network, and a client-first service style, the company aims to make each transaction smooth, clear, and dependable.

Role Summary

This full-time, on-site Receptionist position is based in Abu Dhabi. The role is the main welcome point for guests and callers, combining front-desk coordination with everyday administrative support. The receptionist will greet visitors, manage incoming calls, route questions to the right colleagues, handle appointments, and keep the reception area presentable. The position also includes routine clerical work such as entering data, maintaining files and records, processing mail, and assisting the real estate team with office support while maintaining professionalism, discretion, and a courteous approach.

Core Duties

• Welcome visitors and callers professionally, and make sure enquiries reach the correct team member.
• Operate the front desk and keep day-to-day reception activities running smoothly.
• Arrange and coordinate appointments and calendars as needed.
• Manage both incoming and outgoing mail.
• Keep the reception space neat, organized, and client-ready.
• Carry out basic administrative support such as data entry, filing, document preparation, and record updates.
• Assist the wider real estate team with clerical and office-related tasks.
• Provide polite, efficient customer service while protecting confidentiality.

Qualifications and Experience

• Strong communication and customer service abilities for working with clients, visitors, and internal staff.
• Experience in receptionist work, front-desk handling, and appointment coordination.
• Good telephone manner, including call handling, message taking, and call routing.
• Comfort with common office tasks such as data entry, filing, and basic administration.
• Ability to use standard office tools such as email, calendars, spreadsheets, and multi-line phone systems.
• Well organized, attentive to detail, and capable of managing several tasks in a busy environment.
• Previous exposure to real estate or another client-facing office setting is beneficial.
• High school diploma or an equivalent qualification; office administration certification is an added advantage.