Permanent Day Control Room Operator

Role Overview

Millennium Services Group Limited is seeking a permanent day control room operator based in Miranda, New South Wales, within the retail and shopping centre sector. The role offers award level 5 earnings potential and focuses on the live coordination and supervision of site operations.

About the Employer

Millennium Services Group is a major provider of integrated services, covering cleaning, security, and facilities management. The organisation delivers safe, dependable, and responsive support across retail, commercial, industrial, and public environments.

What the Role Involves

In this position, you will be responsible for overseeing communication and operational flow across designated sites. You will help keep cleaning and security services running smoothly by monitoring activity, handling incidents, and supporting coordination between teams and stakeholders.

Key Duties

• Keep watch over CCTV feeds and on-site activity to support safety and compliance.
• Coordinate cleaning and security personnel across multiple locations.
• Handle alarms, incidents, and service requests as they arise.
• Record information accurately in logs and incident documentation.
• Liaise with site supervisors, clients, and emergency services when required.
• Follow operational processes and safety requirements at all times.
• Assist with rostering, shift coverage, and workforce coordination.

Experience and Skill Requirements

• Prior exposure to a control room or operations coordination environment is preferred.
• Strong verbal communication and the ability to juggle multiple tasks are important.
• You should be comfortable using CCTV, radio, and dispatch systems.
• The role requires someone who can stay composed during pressure situations and act quickly.
• Basic computer skills and the ability to write clear reports are needed.
• Availability to work shifts, including nights, weekends, and public holidays, is essential.
• A security licence or related certification may be necessary depending on the site.

Why This Opportunity Stands Out

Millennium offers ongoing training, room for career growth, and award-compliant pay with a generous sign-on bonus in the first year. You will join a supportive team that values safety, performance, and collaboration, while gaining exposure to advanced technology and a broad client base across Australia and New Zealand.

Additional Information

This opportunity is open to experienced operators who are eager to build their careers in a fast-paced environment. The employer is committed to diversity and inclusion and operates as an equal opportunity employer. Applicants must have valid work rights in Australia.

Work Arrangements

The role is full-time and based on-site in Miranda, New South Wales. Shift work is required.