ജോലി വിവരണം

Role overview

This contract position is for a Payments Operations Analyst based in Toronto, Ontario, with remote work arrangements. The assignment runs for 4 months and may be extended or converted depending on business needs. The role focuses on the daily handling of critical operational work tied to retail and commercial ATM deposits and payments, including servicing activities, transaction support, and the resolution of inquiries while meeting applicable service level commitments.

What you will do

Handle the day-to-day processing, administration, and service support for retail and commercial ATM deposits and payments.
Support payments, transactions, service requests, and related operational tasks within required service level agreements.
Monitor ATM deposits and payments, including follow-up on deposit and withdrawal dispute requests from the line of business.
Review data and information to draw conclusions and recommend next steps.
Work closely with internal and external partners to help achieve business goals.
Assist with change initiatives by supporting implementation and ongoing sustainment activities.
Serve as a troubleshooting resource for junior team members and route unusual issues to senior staff or management when needed.
Carry out quality checks and provide training support as required.
Keep work records organized so information remains complete and accurate.
Complete routine service requests, transactions, and inquiries within agreed turnaround times.
Process operational work accurately and in line with established policies, procedures, and controls.
Respond clearly and reliably to stakeholder questions and requests.
Follow documented processes to meet service standards and operational expectations.
Verify and reconcile documents and information to confirm completeness and correctness.
Spot differences or issues, resolve them using standard procedures, and escalate when appropriate.
Help support the development and rollout of new processes, systems, and process improvements.
Maintain awareness of regulatory obligations and operational risk to protect control and integrity standards.
Handle varied and moderately complex tasks within defined limits.
Assess problems, decide on next steps, and escalate where required.
Take on other related duties and accountabilities as assigned.

What you need

1 to 2 years of relevant experience, together with a post-secondary degree in a related area, or an equivalent mix of education and experience.
Working knowledge of relevant systems and technology.
Sound understanding of the business unit’s core products, services, processes, and controls.
Good awareness of risk and regulatory requirements relevant to the business.
Strong prioritization and task-management ability.
Very good PC skills, including Microsoft Word, Excel, and Power BI.
Ability to manage multiple tasks in a busy, fast-moving environment.
Basic specialized knowledge related to the role.

Additional information

The organization is a global staffing, IT, and workforce solutions provider with a large international footprint. It operates as an equal opportunity employer and does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Employment details

Assignment length: 4 months, with a possibility of extension or conversion. Work setting: remote. Location: Toronto, Ontario, Canada.

Who can apply

Professionals with 1 to 2 years of relevant experience in payments operations, transaction processing, or related operational support, along with a post-secondary education in a related field or an equivalent background, are suitable for this role.

Payments Operations Analyst