Patient Scheduler I

Overview

Tidelands Health is seeking a Patient Scheduler I to support patient pre-registration and appointment coordination for provider services. This role focuses on delivering dependable, courteous, and efficient service to both patients and clinical teams while following established Tidelands Health scheduling protocols. The position also includes accurately completing registration tasks, which involve collecting co-payments and patient demographic details.

Tidelands Health is a major regional health care provider and one of the area’s largest employers, with more than 2,500 team members working across more than 70 locations to support its healing mission.

Role Details

Employee type: Regular

Work shift: Day shift, 8 hours, United States of America

Physical demand: Light

Key Duties

• Make sure patients receive all necessary instructions and information so they arrive prepared and on time for procedures, and ensure the organization has the data needed for accurate billing.
• Accept scheduling requests from physician offices and patients, then arrange procedures based on departmental availability.
• Share accurate scheduling details so departments can view and print daily appointment schedules, and keep communication flowing when schedule changes occur.
• Carry out general administrative support tasks for the department or work location, including opening, sorting, and distributing mail and correspondence as assigned.

Education

A high school diploma or equivalent is required.

Experience

At least 1 year of related customer-facing experience is required. Experience in a call center, patient scheduling, physician front-office work, or a health care setting is preferred.

Skills and Abilities

• Strong public-facing communication and interpersonal skills
• Ability to stay composed and effective under pressure, shifting deadlines, and changing priorities
• High attention to accuracy and detail
• Sound judgment, initiative, and problem-solving ability
• Comfort working with patients, families, visitors, and clinical staff
• Basic medical terminology knowledge is an advantage

Additional Information

This description is intended to outline the general nature and level of work for the role. It is not a contract of employment and does not list every task that may be assigned. Team members may be asked to complete other duties beyond those described here.

Equal Opportunity

Tidelands Health provides equal employment opportunity and does not discriminate on the basis of age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, veteran status, creed, marital status, or familial status, or any other legally protected status.