Onboarding Analyst

Role overview

Northpoint Commercial Finance, backed by Laurentian Bank, operates with the stability of a long-established financial institution while keeping a flexible, relationship-driven approach. Since Laurentian Bank acquired Northpoint Commercial Finance in 2017, the business has continued to offer financing solutions across North America, including inventory finance, equipment finance, and asset-based lending.

In this role, you will build expertise in commercial financing allocation while supporting Account Executives across business development, financial analysis, and legal documentation. The position focuses on onboarding, KYC review, data handling, and coordination with internal and external stakeholders.

Customer onboarding and KYC

• Oversee the full onboarding journey for new customers, making sure required KYC documents are gathered and checked on time, including corporate records, ownership details, and identification documents.
• Communicate directly with clients and vendor partners to collect information needed to complete onboarding.
• Review customer files in accordance with regulatory standards, internal policies, and risk-based procedures.
• Spot inconsistencies, missing information, or potential concerns in customer documents and raise them when needed.
• Keep customer records accurate and up to date in internal NCF systems.
• Collaborate with Sales, Credit, Legal, Compliance, and Operations teams to understand onboarding rules and explain KYC requirements clearly to clients and vendor partners.

Sales, coordination, and credit support

• Work with Sales, Sales Coordination, and Credit Support to help transactions move forward and funding timelines stay on track.
• Review customer and transaction information to judge completeness, possible risk signals, and readiness for onboarding.
• Serve as a contact point for Account Executives and vendor partners on onboarding progress, document requests, and KYC-related questions.

Data analysis and reporting

• Monitor onboarding indicators such as turnaround time, missing documents, and approval delays.
• Create recurring reports and dashboards that support sales results, pipeline transparency, and operational performance.
• Look for repeated issues or patterns in onboarding and suggest ways to improve the process.

Process improvement and compliance

• Help improve onboarding workflows so the process is faster and the customer experience is better.
• Support audits, compliance checks, and policy updates connected to KYC, AML, and customer due diligence.
• Follow internal controls, regulatory requirements, and data privacy obligations.

Qualifications

• A bachelor’s degree is considered an asset.
• 2 to 5 years of experience in sales operations or customer onboarding.
• Working knowledge of KYC, AML, and customer due diligence, ideally in equipment finance, leasing, or commercial lending.
• Strong analytical ability with careful attention to detail and accuracy.
• Intermediate proficiency with Office 365 tools, including Word, Excel, Outlook, and Teams.
• Strong written and spoken communication skills in both French and English.
• Professional working ability in French and English is required because the role involves frequent complex written and verbal communication with internal and external parties in both languages.

Compensation and benefits

The bank follows fair and equitable pay practices. The base salary will depend on qualifications, skills, experience, and internal equity, and may be complemented by performance-based incentives, pension contributions, and benefits.

The overall package includes annual reviews and bonuses tied to performance.

Work model

This position is aligned to a hybrid work approach based on business needs.

Additional benefits

• Employee stock purchase plan with employer matching.
• Paid vacation, floating days, other leave options, and an extra paid birthday day off.
• Access to healthcare professionals, an Employee and Family Assistance Program, and a Stress Management and Well-Being Program.
• Group insurance tailored to family needs, plus a defined contribution pension plan.
• Employee-only offers and preferred rates on products and services such as insurance, hotels, train tickets, spas, and more.

Inclusion and accessibility

Laurentian Bank is committed to an inclusive workplace where people from all communities can thrive. Applications are encouraged from Indigenous persons, racialized people, persons with disabilities, marginalized genders, and the 2SLGBTQIA+ community. If you need an accommodation at any point, support can be provided.

Privacy and recruitment technology

Personal information may be collected, used, or disclosed for the purpose of establishing an employment relationship. Artificial intelligence tools may be used in parts of the recruitment process to support fair and efficient hiring decisions.