Night Porter

About the Organisation

Dublin Simon Community works to help people secure and maintain a home through prevention, addiction support, emergency services, and focused interventions delivered alongside partner organisations. The team is looking for people who are people-centred, approachable, flexible, and motivated to contribute to a meaningful mission.

The organisation also places strong emphasis on good HR practice, including training, clear communication, and staff involvement in decisions, with the aim of maintaining a supportive workplace.

Role Overview

The Night Porter is responsible for keeping the property safe, secure, and running smoothly throughout the night. This role provides porter support, a visible security presence, and practical help to staff, clients, and visitors while daytime teams are off duty. The post reports to the Operations Manager in Ushers Island.

Working Pattern and Environment

• Night duty on a rotating roster, typically from 21:30 to 07:30, including weekends.
• Based in a busy clinical environment where client needs can change quickly and emergency situations may arise.
• Strict compliance with Health & Safety rules and infection control procedures is required.

Key Duties

• Keep the building secure by watching entrances, exits, and CCTV systems.
• Respond quickly to alarms and emergencies, support evacuations, and ensure corridors and emergency exits remain unobstructed.
• Complete routine patrols and safety checks, recording and escalating any concerns.
• Help clients with late-night questions or requests and offer calm reassurance when needed.
• Carry out light cleaning and tidying in shared spaces such as corridors, offices, and waiting areas; empty bins and assist with laundry tasks where required.
• Record patrols and incidents, and keep on-call teams and shift staff informed through clear handover communication.
• Use basic technology and security tools such as incident reporting systems, CCTV, pagers, walkie-talkies, panic alarms, refuge audio systems, intercoms, and similar devices.
• Prepare rooms and areas for the following day by setting up or clearing meeting and clinical spaces used overnight.
• Handle urgent situations in a composed way and follow established procedures at all times.
• Answer incoming phone calls.
• Complete night reports and pass relevant information to the morning team.
• Report faults or failures to the Operations Manager.
• Support the Operations team with additional duties as needed.

Organisation-Wide Expectations

• Work in line with Dublin Simon Community’s purpose, values, policies, procedures, and relevant legislation.
• Take part in regular supervision with the line manager.
• Attend team and staff meetings, service reviews, and evaluations, and help shape policy and practice in the role area and across the organisation.
• Raise concerns with the line manager promptly.
• Be willing to work flexible hours where required, including unsocial hours.
• Adapt positively to organisational change and improvements in best practice.
• Engage with performance management processes.
• Identify learning needs and take part in suitable training.
• Maintain health and safety standards in the service in line with organisational guidelines.
• Share information appropriately to support effective internal communication.
• Carry out other duties requested by the line manager from time to time.
• Work in a manner that is friendly, flexible, informal, and professional.

Person Specification

• At least 1 year of experience working as a porter in a similar environment.
• Strong attention to detail and good problem-solving ability.
• Self-motivated, hardworking, committed, and open to learning new methods and processes.
• Strong IT ability, especially with Microsoft Office.
• Good written and verbal communication skills.

Additional Information

This job description may be revised and updated to reflect changing operational needs. The recruitment team can be contacted for clarification on any requirement. Shortlisting may continue throughout the hiring process. Dublin Simon Community is an equal opportunities employer and welcomes applications from all qualified candidates.