Manager, Payments

Role Overview

This position is responsible for overseeing the payment request workflow, carrying out the necessary spot checks and other due diligence steps, and ensuring that manual and automated payment requests are processed and released accurately. The role also involves handling complex payment-related queries when required.

Qualifications

A first degree is required, preferably in Business Commerce or an equivalent field.

Experience

The ideal candidate should have 3 to 4 years of experience in payments and operations. A solid working knowledge of the systems and platforms used in the payments environment is important, along with 3 to 4 years of exposure to exchange control regulations, related requirements, and reporting. Previous experience in a similar position is also expected.

Behavioural Competencies

• Uses practical, hands-on approaches to solve problems
• Communicates information clearly and effectively
• Carefully reviews details and verifies accuracy
• Builds knowledge and develops specialist capability
• Records facts and information thoroughly
• Analyses information with attention to detail
• Works in line with established procedures
• Collaborates well with others
• Meets deadlines and time commitments
• Focuses on delivering results and output
• Acts decisively when needed
• Contributes effectively as part of a team

Technical Competencies

• Client service support
• Handling exceptions
• Knowledge of international markets
• Use of IT systems
• Understanding of local market conditions
• Query handling and resolution
• Root cause analysis