ജോലി വിവരണം

Role overview

We are seeking a proactive and service-minded IT Support Officer / IT Help Desk Officer to join the team on a full-time basis. This entry-level to mid-level role is focused on assisting users, resolving day-to-day technology problems, and supporting the smooth operation of the company’s IT environment.

What you will do

Act as the initial point of contact for technical issues across hardware, software, networking, and systems.
Handle support requests received by phone, email, ticketing tools, or walk-in/in-person assistance.
Identify problems quickly and work through fixes in a clear, professional manner.
Set up, configure, and service computers, laptops, printers, and other office technology.
Create and manage user accounts, passwords, and access rights as needed.
Carry out software installations, updates, and routine system upkeep.
Track IT assets and help keep equipment inventory accurate and up to date.
Pass unresolved or higher-level issues to senior IT staff or external vendors when appropriate.
Document incidents, service requests, actions taken, and final resolutions accurately.
Assist with IT initiatives, system enhancement work, and cybersecurity-related activities.

What we are looking for

A diploma or degree in Information Technology, Computer Science, or a closely related discipline.
Practical familiarity with Windows operating systems, Microsoft 365, and basic computer hardware.
Working knowledge of networking fundamentals such as TCP/IP, DNS, Wi‑Fi, and VPN.
Exposure to Active Directory, help desk platforms, and remote support utilities is beneficial.
Strong problem-solving ability and sound analytical thinking.
Good communication skills with a customer-focused approach.
Comfort working both independently and as part of a team.
Well-organized with careful attention to detail.
Prior experience in technical support, IT support, or help desk work is an advantage.
Recent graduates with strong technical aptitude are welcome to apply.

What’s offered

A collaborative and encouraging workplace.
Access to technical training and professional certification opportunities.
Practical experience across a range of IT systems, tools, and projects.
Clear opportunities for career development and advancement.
Competitive compensation and a full employee benefits package.
Mentorship and ongoing learning support.
A positive culture built around teamwork and innovation.

Additional information

This position is described as junior-level and customer-oriented, with a focus on day-to-day IT support, troubleshooting, system maintenance, and user assistance.

IT Support Officer / IT Help Desk Officer