IT Support Officer (Entry / Junior)

Role Overview

We are seeking an enthusiastic junior IT Support Officer to provide dependable technical assistance and keep workplace systems running efficiently. This position suits someone who enjoys solving technology problems, picking up new tools quickly, and delivering helpful support to users.

Key Duties

• Act as the first point of contact for issues related to hardware, software, and network connectivity.
• Set up, install, and support computers, mobile devices, and standard business software.
• Diagnose technical faults and work through support tickets in a timely manner.
• Help create user accounts, grant system access, and prepare devices for use.
• Keep an eye on IT systems so they remain secure, stable, and performing well.
• Record issues, fixes, and standard support steps for future reference.
• Work with internal teams to strengthen IT service delivery and improve the user experience.

What You Should Bring

• A basic grasp of computer hardware, operating systems, and networking fundamentals.
• Comfort using Microsoft Windows, Microsoft 365, and common office productivity tools.
• Good problem-solving ability and a structured approach to troubleshooting.
• Clear communication skills and a strong focus on customer support.
• The ability to juggle priorities and manage several incoming requests at once.
• A positive mindset and the willingness to learn and develop within IT.

What We Offer

• Practical exposure to current IT systems, tools, and infrastructure.
• Supportive guidance, mentoring, and ongoing learning opportunities.
• Clear pathways for professional growth and skills development.
• Hands-on involvement in real operational IT work and projects.
• A competitive pay package with comprehensive employee benefits.
• Flexible working arrangements that help maintain work-life balance.