IT Support Engineer

About Clay

Clay helps companies bring ambitious growth ideas to life. The company views growth as a creative discipline rather than a fixed playbook, and it supports teams in finding and reaching the right customers through original ideas, data, signals, and AI-driven research. Clay works with thousands of customers, including well-known companies such as Anthropic, Notion, Google, and Ramp.

The business raised a $100M Series C in 2025 with backing from Sequoia, CapitalG, and First Round, and later surpassed $100M in revenue. In 2026, Clay announced its second employee tender offer within nine months at a new $5B valuation and also introduced a community equity round for customers, agency partners, and club members.

About the team and culture

Clay’s community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack. The team is described as diverse and creative, with people whose interests range from music and activism to writing, athletics, therapy, and social work. Employees also have access to free coaching focused on creativity, management, and related skills. The company’s operating principles, including negative maintenance and non-attached action, shape how the team works.

Role overview

Clay is growing quickly, and the IT function is still being built. As the IT Support Engineer, you will be the first line of contact for employee requests, help keep support work moving smoothly, and work closely with the Head of IT to define how the helpdesk should operate. The role is centered on delivering responsive, dependable support while also improving the systems and workflows that make the function more scalable.

This position suits someone who enjoys keeping a clean queue, communicating clearly with employees, and improving processes rather than only handling tickets as they come in.

What you will do

• Act as the primary IT contact for employees, handling requests related to access, software setup, onboarding, offboarding, hardware issues, and general helpdesk support.
• Manage end-to-end onboarding and offboarding tasks, including account setup and removal, hardware coordination, and making sure transitions happen without gaps.
• Partner with the Head of IT to shape the helpdesk by configuring the ITSM platform, setting request categories, building intake workflows, and managing queues as the function matures.
• Support the office’s technology needs, including conference room audio-visual equipment, networking gear, peripherals, and other workplace systems.
• Administer key SaaS tools such as Google Workspace, Slack, Zoom, Notion, and related platforms by provisioning users, adjusting settings, and keeping administration organized.
• Coordinate device logistics, including provisioning, shipping, receiving, and basic asset tracking so employees have the equipment they need on time.
• Document ownership areas, identify recurring issues, and look for ways to streamline or automate support work so the helpdesk improves over time.

What you need

• Three to five years of experience in IT support, helpdesk operations, or a closely related role.
• Strong service mindset with the ability to prioritize requests well, maintain a tidy queue, and close tickets with clear updates.
• Practical experience with ITSM platforms, including the ability to configure and manage them rather than only use them as an operator.
• Working knowledge of modern SaaS administration across tools such as Google Workspace, Slack, Zoom, Notion, and similar systems.
• Comfort supporting office technology, including conference room AV, Meraki or comparable networking equipment, and common peripherals.
• Experience running onboarding and offboarding workflows from start to finish.
• Technical comfort with SaaS environments, macOS, and basic identity and access management tasks such as provisioning, deprovisioning, and group administration.
• An AI-friendly approach to work, using AI tools to increase speed, handle volume better, and improve support quality.
• A process-improvement mindset with the ability to spot inefficiencies and act on them.
• Strong communication skills that build trust with employees and keep them informed.

Nice to have

• Experience with Serval ITSM, either during implementation or in day-to-day use.
• Exposure to a fast-growing startup environment where IT processes were still being built.
• Familiarity with Okta or a similar identity platform at the user or admin level.
• Experience creating workflows or automations in an ITSM tool or a similar system.
• Exposure to broader automation tools.

Why this role stands out

This is a highly visible position with real influence over how IT support is structured at Clay. The company is intentionally building an AI-forward helpdesk that becomes more effective and intelligent over time. If you want to do meaningful IT support work in a fast-moving environment while helping design the processes behind it, this role is a strong fit.

Compensation

The salary range for this position is $130,000 to $160,000 per year.