Information Technology Technician

Role Overview

The Information Technology Technician is responsible for supporting day-to-day IT operations, maintaining equipment, and helping users work safely and effectively with technology. The role covers computers, printers, telecommunication tools, AV systems, and network-related hardware.

Key Duties

• Install, configure, and troubleshoot end-user hardware and software, including computers, printers, AV systems, telephony devices, and network equipment.
• Set up computer devices, coordinate maintenance, and guide users on proper and secure use of IT resources.
• Provide on-site, remote, and phone-based support for technical issues.
• Support staff with system setup, usability issues, and ongoing hardware/software assistance.
• Deliver daily operational support to employees and respond to general computer-related queries.
• Manage IT asset records, inventory tracking, status reporting, and equipment decommissioning activities.
• Set up, run, and maintain AV and system equipment for events, meetings, presentations, conventions, and media coverage.
• Operate printers and multifunction devices, including Ysoft Safe-Q print management and badge printing for events and staff.
• Maintain repair logs, issue records, and maintenance schedules, and follow up with vendors for repairs, replacement parts, and new orders such as printer cartridges.
• Plan upgrades and maintenance work so that normal operations are not interrupted, and verify that hardware and software remain current.

Qualifications and Experience

A diploma or bachelor’s degree in Information Technology from an accredited university is required. Professional certification is preferred, especially CompTIA A+ or Microsoft Certified IT Professional.

The position calls for at least 2 years of experience in computer networks and systems maintenance.

Additional Information

This is a full-time position based in Dubai, United Arab Emirates. The salary is unspecified. The role is open to UAE nationals only. The posting was scheduled to open on 11/06/2026 and close on 11/07/2026.

About the Employer

The vacancy is advertised by Mohammed bin Rashid School of Government.