Front Desk Guest Relations

About the role

Zo Spaces in Dar es Salaam is seeking a courteous, highly organized, and proactive Front Desk Guest Relations administrator. This position is the first touchpoint for members and visitors, so the ideal person will help create a friendly atmosphere, keep daily operations running smoothly, and make sure the workspace is consistently ready for guests.

Guest relations

• Welcome visitors and members in a professional, friendly manner.
• Guide guests to the right place and make sure they feel comfortable and well-informed.

Meeting room coordination

• Help schedule and prepare meeting rooms for clients and internal teams.
• Confirm that AV tools, supplies, and other room essentials are set up before meetings begin.

Administrative support

• Keep track of office and pantry stock, including stationery, supplies, and refreshments.
• Handle basic administrative work such as printing, filing, and answering incoming phone calls.
• Work with vendors or internal teams when maintenance, supplies, or restocking support is needed.

Workspace readiness

• Carry out regular inspections of common areas, lounges, and meeting rooms to ensure they stay neat, inviting, and in line with Zo Spaces standards.
• Escalate any issues that could affect guest comfort or the overall experience.

Ideal candidate

The role suits someone who is personable, service-minded, articulate, and detail-oriented. Comfort with booking platforms and email tools is important, and experience in hospitality, coworking, or front-desk work will be considered a plus.