Eligibility Officer

About Gallagher Bassett

Gallagher Bassett supports people and organizations during difficult moments by helping them work through complexity, recover faster, and reach practical outcomes. The environment is fast-moving, collaborative, and focused on empathy, accuracy, and doing the right thing for clients and communities. Teamwork, curiosity, and meaningful impact are central to the culture.

Role overview

In this position, you will act as a key first contact for newly lodged Worker’s Compensation matters. Your main responsibility will be to gather and coordinate information from relevant stakeholders so that claims can be accepted or declined in line with legislation. Where needed, you will also carry out investigations to ensure each initial decision is well-reasoned, thorough, and appropriate for customers.

Key responsibilities

• Work within the Eligibility team to reach sound, sustainable, and timely initial liability decisions for a portfolio of new Work Cover claims.
• Run an effective investigation process to support high-quality first decisions on liability.
• Keep injured workers and employers informed of progress, updates, and outcomes.
• Deliver a strong service experience to both internal colleagues and external customers.
• Explain the reasoning behind initial decisions to the Dispute Resolution Team to assist the conciliation process.
• Partner with Team Managers, Case Managers, and Technical Managers on liability assessments and entitlement reviews.

What you should bring

Claims experience is preferred, but the role especially values transferable strengths in customer service and administration. You should be highly organised, able to manage time well, and comfortable balancing priorities in a demanding setting. Strong written and verbal communication skills, good interpersonal ability, and a collaborative mindset are important. You should also be able to perform effectively in a fast-paced and changing environment.

Compensation and benefits

The role offers a competitive salary along with a broad benefits package. Core benefits include 4 weeks of annual leave plus up to 2 additional weeks of purchased Lifestyle Leave, novated leasing options, 2 paid volunteer days each year, discounts on health insurance through the Group Insurance Plan, an Employee Stock Purchase Program, and paid parental leave. Additional benefits include flexible and hybrid working arrangements, mental health and wellbeing support for employees and immediate family members, employee recognition awards, service milestone recognition, a peer support program, annual flu vaccinations, and access to Reward Gateway with discounts at more than 350 retailers.

Inclusion and equal opportunity

Inclusion and diversity are core to the organization and are seen as a strength in serving clients and communities. The company has a long-standing commitment to sustainability and community support. Equal opportunity is provided across recruitment, hiring, training, promotion, transfer, compensation, benefits, layoff, and termination. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would create undue hardship.

Additional information

Location: Adelaide, South Australia, Australia. Work style: onsite. Employment type: full-time.