Education Administration Officer

About the Company

Knowbal Group Pty Ltd is a respected Australian migration and education consultancy focused on delivering ethical, compliant, and tailored support to international students and skilled migrants. The organisation works to make complex processes easier while maintaining a strong client experience.

As the education function expands, the business is looking for an organised and motivated Education Administration Officer to support students and develop a long-term career in the international education field.

Role Overview

This entry-level position supports the Education Counselling team by handling student paperwork, application processing, compliance records, and day-to-day client communication with accuracy and efficiency. It is suited to someone starting out in the international education sector.

Core Duties

The role covers student administration, client support, provider coordination, compliance, and general office assistance.

Student Administration

• Prepare and submit student applications to Australian education providers.
• Gather, check, and keep student documents up to date.
• Ensure all student files remain complete and correctly maintained.
• Update CRM and student management systems every day.
• Manage both digital and paper-based student records.

Client Support

• Handle student questions by phone, email, and face to face.
• Schedule appointments for Education Consultants.
• Share application progress updates with students.
• Help students collect documents and complete follow-ups.

Provider Liaison

• Communicate with universities, colleges, and training providers.
• Track Letters of Offer, Confirmation of Enrolment, and application results.
• Monitor deadlines and chase any missing documents.

Compliance and Documentation

• Work in line with the Education Services for Overseas Students framework.
• Keep student information private and secure.
• Make sure all documents meet internal quality requirements.
• Assist with education compliance audits when needed.

Administrative Support

• Prepare reports for management.
• Help with reception duties as required.
• Coordinate student appointments.
• Support education events and information sessions.
• Carry out general office administration tasks.

Performance Expectations

The position is measured against clear service and accuracy targets, including 98%+ student file accuracy, same-business-day CRM updates, application processing within 24 hours, client replies within 4 business hours, daily follow-up on outstanding documents, less than 2% monthly administrative errors, 90%+ positive student feedback, and full attendance and punctuality reliability.

Qualifications and Requirements

Applicants should have excellent written and spoken English, strong organisation, careful attention to detail, a professional phone manner, solid customer service ability, multitasking capability, Microsoft Office competency, and the ability to meet deadlines. A positive attitude and willingness to learn are also important.

Experience in administration or customer service is preferred, along with exposure to the international education sector, knowledge of Australian universities and colleges, experience with CRM systems, and multilingual ability.

A Certificate IV or Diploma in Business Administration, Education Support, or a related area is preferred. A bachelor’s degree is desirable but not essential. Candidates must have working rights in Australia.

Personal Attributes

The right candidate will bring professionalism, empathy for international students, integrity, a strong work ethic, teamwork, adaptability, a learning mindset, positivity, and good time management.

Reporting and Team Relationships

This role reports to the Education Team Leader or Senior Education Consultant and works closely with Education Consultants, Registered Migration Agents, Case Associates, and the Administration Team.

Growth and Benefits

Knowbal Group positions this as a career-building opportunity rather than just a job. The successful candidate will receive structured onboarding and mentoring, ongoing professional development, exposure to Australia’s migration and education sectors, a supportive team environment, performance-based growth opportunities, career progression pathways into Education Consulting, and a modern office setting.