Desktop Support Specialist

Role Overview

Urbane Systems is seeking a Deskside Support Specialist to provide hands-on technical support in Washington, DC. This is a full-time position that requires working onsite five days a week. The role is intended for an experienced IT professional with active Secret clearance and U.S. citizenship.

Key Responsibilities

• Deliver Tier 2 and Tier 3 deskside or systems support to end users and enterprise systems.
• Handle Windows and macOS imaging, deployment, configuration, and troubleshooting.
• Support users and devices in enterprise or federal operating environments.
• Work with on-premises Active Directory and cloud identity platforms such as Azure AD.
• Investigate and resolve endpoint connectivity and networking-related issues.
• Use endpoint and systems management tools such as MECM, Intune, or Jamf.
• Juggle multiple requests and priorities while keeping work accurate and detail-oriented.
• Communicate effectively with users and collaborate well across teams.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or an equivalent mix of education and experience.
• At least 3 years of progressive IT experience supporting deskside or systems operations at Tier 2/3 level.
• U.S. citizenship is required.
• An active Secret clearance is mandatory.
• Strong practical knowledge of Windows and macOS environments, including imaging and deployment processes.
• Solid understanding of networking basics and troubleshooting endpoint connectivity.
• Hands-on experience with enterprise support tools and user/device management platforms.
• Strong communication, interpersonal, and organizational skills.

Preferred Qualifications

• CompTIA certifications such as A+, Network+, or Security+.
• Microsoft certifications including MD-100, MCSA, or Azure Administrator Associate.
• Experience supporting Microsoft 365, Azure, or AWS environments.
• Exposure to PowerShell scripting or simple automation for support workflows.
• Working knowledge of ITIL service management practices.
• Background in federal or other highly regulated IT settings.

Additional Information

This role is full-time and requires onsite attendance in Washington, DC for five days each week. An active Secret clearance and U.S. citizenship are both required for consideration.