Desktop Support Engineer

About the company

BlupaceTech is an international IT development firm founded in 2008. The company has expanded to a team of more than 160 professionals working across multiple countries. It builds tailored software solutions for organizations of all sizes, with strengths in web and mobile applications, e-commerce systems, and data analytics. Its operations span the UK, India, Australia, the UAE, the USA, and several European locations.

Role overview

BlupaceTech is hiring for BAND 1 roles in Germany. This position is based in Karlsruhe, Baden-Württemberg, and involves onsite support. The company is looking for candidates with at least 4 years of experience. No sponsorship is available for this opening. A minimum German language level of B2-C1 is required.

Key responsibilities

The role focuses on second-line desktop support and incident resolution, including communication, updates, troubleshooting, and maintenance across user devices and desktop environments.

• Act as the second point of contact for customer issues and resolve technical problems.
• Coordinate with vendors to handle complex antivirus-related incidents.
• Keep users informed with timely status updates and final resolution details.
• Ensure tickets are updated consistently for all incidents.
• Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other approved desktop applications.
• Provide basic support for Mac systems and assist Apple computer users when needed.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Carry out routine preventive maintenance on computers, laptops, and printers.
• Perform repairs on desktops, laptops, printers, and other approved peripheral devices.

Required background and skills

Candidates should bring strong technical troubleshooting ability, hands-on desktop support experience, and the flexibility to work outside normal hours when project or emergency support demands it.

• At least 4 years of experience in IT support or a related field.
• Practical knowledge of Windows 7 through Windows 10, Microsoft Active Directory, Group Policy Objects, Microsoft Office 365, PC hardware setup and troubleshooting, enterprise antivirus tools, and helpdesk ticketing platforms.
• Experience with mobile device management for iOS and Android devices.
• Exposure to enterprise encryption solutions and Windows laptop/PC administration through Active Directory.
• Strong analytical thinking, troubleshooting, and issue-resolution skills.
• Ability to manage multiple tasks, prioritize effectively, and meet SLA targets.
• Good communication, relationship-building, and internal customer service skills.
• Adaptability in a fast-moving work environment.
• Willingness to work weekends or off-hours when required.

Compensation and benefits

The company offers a competitive salary along with a solid benefits package.

Workplace culture

Blupace promotes a diverse, open, and collaborative environment where people are encouraged to succeed on merit. The company values innovation, balance, and a positive workplace culture.

Additional information

• Multiple openings are available for this role.
• Work location: 76135 Karlsruhe, Baden-Württemberg, Germany.
• German language proficiency at B2-C1 level is mandatory.