Customer Support Representative

About the company

Spectrum is a major communications and entertainment provider serving residential and business customers throughout the United States. Operating as part of Charter Communications, the company delivers internet, television, mobile, and voice solutions across 41 states. Its focus is on dependable service, modern technology, customer care, and community involvement, with a mission to improve everyday life through strong connectivity and support.

Role overview

This position is for a customer service professional focused on internet and voice repair. The role centers on answering inbound calls, diagnosing service issues, and helping customers with basic billing questions. You will be the first point of contact for service-related concerns and will play an important part in maintaining customer satisfaction in a fast-moving support environment.

Working schedule

The initial training period runs from 12:00 pm to 9:00 pm, Sunday through Thursday. After training, the schedule moves to second shift hours, beginning sometime between 3:00 pm and 5:00 pm, and includes at least one weekend day. The position requires flexibility for nights, weekends, and holidays.

Responsibilities

• Take incoming customer calls and provide support for internet and voice service problems.
• Identify and fix connectivity-related issues to reduce customer downtime.
• Help customers with billing questions, payments, and account changes.
• Record customer conversations accurately and track unresolved cases through follow-up.
• Build solid knowledge of the company’s products, support processes, and troubleshooting steps.
• Work with teammates to exchange information and improve service outcomes.
• Respond to customer concerns with patience, professionalism, and empathy.
• Follow company rules, procedures, and compliance requirements at all times.

Requirements

• High school diploma or an equivalent qualification.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Strong verbal and written English communication skills.
• At least 6 months of experience in customer service, technical support, or a high-volume phone environment is preferred.
• Basic computer ability, including familiarity with MS Office and typing.
• Good organization, time management, and multitasking skills.
• Reliable, professional, resilient, and able to maintain a positive attitude.
• Must be legally allowed to work in the U.S. without current or future employment-based immigration sponsorship.

Benefits

• Competitive compensation.
• Health insurance options.
• Retirement savings plans.
• Paid time off.
• Career development and growth opportunities.
• Ongoing training support.
• A supportive workplace culture.
• Opportunity to contribute to a company known for innovation and community engagement.

Equal opportunity

The employer follows an equal opportunity hiring approach and welcomes applicants from diverse backgrounds, including people with disabilities and veterans. Employment decisions are based on qualifications, merit, and business needs, without discrimination based on protected characteristics such as race, color, religion, gender, sexual orientation, gender identity, age, national origin, or similar status.