Customer Success Manager

About the Company

Supy is building a data-led inventory management platform for restaurants. Its product helps multi-location restaurant businesses lower operating costs, reduce waste, and improve profitability through live data, practical insights, and automation that saves time.

Role Summary

This position is the main customer contact for Supy’s Australian clients and covers the complete journey after a sale is closed, starting with onboarding and continuing through to long-term account growth. The focus is on helping restaurant groups adopt the platform successfully and deliver clear operational and financial results. It is a chance to help define customer success practices in a rapidly expanding SaaS environment.

Key Responsibilities

• Support restaurants through a smooth onboarding process and make sure Supy is integrated and adopted without friction.
• Train restaurant staff on the platform and how it fits their day-to-day operations.
• Encourage usage of the main product areas, including inventory, purchasing, and cost management.
• Create and maintain strong relationships with contacts across customer organisations.
• Act as a reliable advisor by sharing ideas that improve operations and business performance.
• Spot opportunities to expand accounts and assist with renewals.
• Track account health, identify risks early, and keep customer satisfaction high.
• Handle issues quickly while staying aligned with SLA expectations.
• Work with internal teams to provide solutions tailored to each customer’s needs.
• Measure and review KPIs, then prepare reports that show value delivered and return on investment.
• Pass customer feedback to product and internal stakeholders to help improve the platform.
• Support business growth by driving strong customer outcomes.

Requirements

• At least 3 to 5+ years of experience in customer success or account management within B2B SaaS, hospitality technology, or POS/restaurant technology.
• Solid knowledge of restaurant operations, procurement processes, and cost control.
• Proven ability to manage several customer accounts at the same time.
• Analytical thinking with the ability to use data for decisions and recommendations.
• Experience using CRM or customer success platforms such as Salesforce, HubSpot, or Gainsight.
• Customer-first attitude and a strong drive to help clients achieve results.
• Professional fluency in both German and English, spoken and written.
• Bachelor’s degree in business, hospitality management, or a similar discipline is preferred.
• Experience as a restaurant cost controller is an advantage.
• Background in F&B, hospitality, or restaurant technology is preferred.
• Basic familiarity with SaaS products and APIs is beneficial.

Additional Information

This is a full-time onsite role based in Sydney, New South Wales, Australia.

No stipend or salary details were provided in the source.

No vacancy count, start date, or application deadline was specified.