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About InAir

InAir is a fully remote consulting company with a strong presence in Texas. The team specializes in Airtable consulting for mid-sized and larger organizations, helping businesses improve workflows, strengthen collaboration, and reach ambitious goals through low-code solutions.

The company emphasizes honesty, responsibility, and accountability. Its remote setup is founded on trust, respect, and open communication, creating an environment where people can contribute, learn, and grow.

About the Role

InAir is looking for a meticulous and proactive Customer Success Coordinator to join the team on a part-time basis for 30 hours per week. The role is focused on increasing client value, supporting retention, and keeping a close eye on account health across an active portfolio.

This position also includes a partnership-focused element, serving as an important connector for Airtable-related relationships. The right candidate will be well-organized, empathetic, and motivated to improve customer outcomes in a modern, tech-driven setting.

Responsibilities

Coordinate updates to the Airtable Partner Portal in partnership with project managers.
Assist with onboarding activities and administrative work linked to sales operations.
Help keep client reports, proposals, and partner deliverables accurate and up to date.
Build stronger client relationships through consistent follow-ups, check-ins, and strategic touchpoints that support satisfaction and retention.
Contribute to quarterly business reviews by preparing account summaries, collecting feedback, and tracking action items and next steps.
Track account health and client sentiment, surface risks and opportunities, gather usable feedback, and share insights with internal teams when needed.
Create, send, and review CSAT surveys to help improve the overall customer experience.
Develop and maintain relationships with Airtable account managers and sales representatives through planned outreach, working with Marketing as part of the wider partnership plan.
Keep communication flowing with important partners to stay aligned on shared objectives and strengthen collaboration.
Maintain organized records of client interactions, account health indicators, and partnership outreach in internal systems.
Work with Delivery, Product, Operations, and Marketing teams to represent client needs and align on partnership efforts.
Join team syncs and share updates on client sentiment, account health, and partnership engagement.
Update account health scores, stakeholder maps, communication logs, and account documentation each month to support visibility, renewal preparation, and proactive account management.

Qualifications

At least 1–2 years of experience in customer success, account management, client services, or partner relations, preferably in a SaaS or technology environment.
Demonstrated experience building, sustaining, and expanding relationships with external clients and stakeholders.
Comfort using CRM and collaboration tools such as HubSpot, Slack, and ClickUp.
Exposure to data management platforms like Airtable is considered an advantage.
Excellent written and spoken English at C1–C2 level.
Strong communication abilities, both written and verbal, with confidence in leading client check-ins and partner outreach.
Well-organized, proactive, and able to manage multiple client accounts and partnership initiatives at the same time.
Collaborative mindset, forward-thinking approach, and a genuine focus on client outcomes and business growth.

Additional Information

This is a remote contract role based in Pennsylvania, United States.

The position is part-time and requires 30 hours of work per week.

The compensation field was not specified in the source.

No vacancy count, start date, or application deadline was provided.

No education requirement was mentioned in the source text.

Core workplace values highlighted by the company include honesty, responsibility, accountability, trust, respect, and open communication.

Customer Success Coordinator