Customer Services Representative

Role overview

This opportunity is for a Customer Services Representative to join the Auckland office within Computershare Issuer Services (CIS). The role focuses on delivering registry support to clients and their investors, while helping manage the day-to-day service needs of the local team.

Work arrangement

The position is based in Takapuna, Auckland, with an expectation to work from the office for at least three days each week. The remaining time offers flexibility to work from home, depending on business needs and your schedule.

Why this role stands out

• You will be part of a cooperative, team-oriented environment where colleagues are ready to support your growth and success.
• The position gives exposure to the complete transaction cycle across registry services.

What you will do

You will handle assigned tasks that help deliver transactions and respond to investor questions. The work involves supporting client–investor relationships and making sure service requests are progressed accurately and on time.

Key duties

• Maintain day-to-day support for the relationship between Computershare and its clients’ investors, including contact with brokers, advisers, lawyers, telephone callers, email enquiries, and visitors to the office.
• Assist with transaction processing and the handling of investor enquiries across different registry activities.
• Work with the wider team by sharing tasks, helping during busy periods, and meeting critical deadlines.

What you need to bring

The ideal candidate will combine strong customer service capability with solid administration skills, along with the discipline to follow procedures, checklists, and business rules. You should be comfortable working across multiple systems, have a careful eye for detail, and be able to use sound judgement when resolving issues.

Candidate profile

• Proven customer service and administrative ability.
• Confidence working to defined processes, checklists, and compliance requirements.
• Good computer skills, including Microsoft Office, and the ability to work efficiently across several systems.
• Experience resolving issues by applying technical understanding and established procedures.
• Strong accuracy, risk awareness, and attention to detail when handling transactions and enquiries.
• A cooperative, proactive style with the ability to juggle priorities, work to deadlines, and support team results.

Rewards and benefits

• Flexible work options to help you balance career and lifestyle.
• Wellbeing support that can be tailored for you and your family.
• The option to invest part of your salary into company shares, with a company contribution included.
• Additional rewards such as recognition awards, team catch-ups, and support for planning your future.
• A welcoming, close-knit workplace with experienced people ready to help you develop.

About the company

Computershare is a global leader in financial administration, employing more than 11,000 people across over 22 countries. The organisation promotes an open and inclusive environment designed to help people grow and progress.

Fairness and equal opportunity

The company aims to give every candidate and employee a fair chance to succeed based on merit. It works to reduce barriers and create a workplace where everyone feels valued. Support for recruitment accommodations or adjustments is available through the company’s access information page.

About the team

The Issuer Services team has supported companies worldwide since 1978 with shareholder registry management, corporate actions, and shareholder meetings. It is now the world’s leading transfer agency. The broader service offering has expanded to include equity and entity governance services for public and private organisations. Roles in this area may involve helping shareholders manage portfolios, enabling access to global markets, or supporting clients with equity and entity compliance across the regions where they operate.