Customer Service Representative

Role overview

This opportunity is being shared on behalf of a partner employer, which will handle the application review and the following hiring stages. The partner company is seeking a Customer Service Representative in the United States.

The role supports patients in a healthcare billing setting by answering questions about balances, clarifying payment choices, and handling account concerns with empathy and accuracy. It requires careful attention to detail, a professional manner, and clear communication to help create a positive patient experience. You will speak directly with patients about payment plans, charity support programs, and ways to resolve outstanding accounts. The position also involves working with internal teams to correct billing errors, apply adjustments, and keep account records current. Because the work is fast-paced and high-volume, strong problem-solving skills and the ability to stay organized are essential. In this role, your efforts help improve financial clarity and access to care for patients.

Key accountabilities

• Handle patient billing questions and close account issues promptly, accurately, and professionally.
• Record payments, adjustments, and related financial transactions correctly in billing systems.
• Speak with patients to set up payment arrangements and explain available financial aid or charity programs.
• Review and resolve billing differences involving patients and outside payers.
• Escalate account concerns, workflow blockers, or complex issues to management when needed.
• Reprocess accounts and update billing records to keep information accurate and compliant.
• Assess whether patients qualify for financial assistance programs, including Medicare-related charity guidelines.
• Maintain courteous, clear, and professional communication with patients at all times.
• Partner with internal teams to resolve balances efficiently and correctly.
• Follow billing procedures, collection policies, and applicable regulatory requirements.

Requirements

• High school diploma or an equivalent credential is required.
• At least 1 year of experience in a healthcare environment is preferred.
• At least 1 year of customer service experience is preferred.
• Excellent verbal and written communication skills with a polished, empathetic approach.
• Comfort handling sensitive financial conversations with discretion, tact, and confidentiality.
• Basic familiarity with medical billing terminology and core concepts is preferred.
• Knowledge of insurance billing workflows, payer systems, and collection processes is an advantage.
• Strong analytical thinking and problem-solving ability with close attention to detail.
• Ability to perform well in a busy, stressful office setting with frequent interruptions.
• Working knowledge of standard computer tools, including Microsoft Word and Excel.
• Strong organization skills and the ability to manage multiple priorities efficiently.

Benefits

• Competitive pay based on experience and market standards.
• Options for health, dental, and vision insurance coverage.
• Paid time off and holiday benefits.
• Training and professional development opportunities in healthcare billing and patient services.
• Retirement savings plans where available.
• Supportive workplace centered on patient care and service quality.
• Exposure to healthcare billing operations and potential growth within the system.

Additional information

This role is offered as a full-time onsite position in the United States. Applications and next steps are managed by the partner employer. The hiring process may include internal review, interviews, and assessments handled directly by their team. A data privacy notice indicates that personal data may be processed to evaluate candidacy and shared with the hiring employer under applicable data protection laws, including GDPR. The hiring process may use AI tools to assist with reviewing applications, analyzing resumes, and identifying potential inconsistencies, but final hiring decisions are made by humans.