Customer Service Representative

Role overview

We are seeking a flexible Customer Service Representative to support a public sector team in central Whanganui on a temporary basis through June 2027. This is a full-time role, scheduled Monday to Friday during standard business hours. In this position, you will be the initial contact for customers and whānau, offering clear guidance and support through phone and digital channels.

What you'll be doing

• Resolve customer and whānau queries on the first interaction wherever possible.
• Handle incoming and outgoing calls with strong attention to detail and accuracy.
• Keep records up to date and manage database entries efficiently.
• Review and apply relevant policies and regulations when responding to enquiries.
• Work closely with colleagues to deliver a prompt and reliable service.

Skills and experience

• Background in a customer service, contact centre, or similar client-facing role.
• Strong speaking, listening, and written communication skills.
• Comfortable using computers and able to pick up new systems quickly.
• Able to stay calm, organized, and effective in pressured situations.

Benefits

• Hourly pay of $28.
• Based in a central Whanganui office.
• Long-term temporary placement.
• Regular business hours that support work-life balance.
• Chance to build experience in a large organisation with a strong community focus.

Team culture

You will be part of a large national organisation committed to improving the wellbeing of people across New Zealand. The team is known for its culturally safe and inclusive environment, where people are encouraged to contribute fully and do their best work. Collaboration, support for others, and a strong service mindset are central to the culture.

Additional information

This is a temporary assignment until June 2027. Work is full-time, Monday to Friday, and follows standard business hours. The role is located in central Whanganui. Applicants from all backgrounds are encouraged to apply as the organisation values equal opportunity and diversity.

Application details

Interested candidates can submit an application or contact the Business Support team for a confidential discussion at 04 471 4872.

Reference notes

Keywords associated with this role include customer service, CSR, contact centre, Whanganui, temporary assignment, inbound calls, outbound calls, first-call resolution, Te Whatu Ora, administration, Microsoft Office, Tikanga Māori, and Te Tiriti o Waitangi.