Customer Service Executive

About the Role

We are hiring a customer support professional to manage customer questions, resolve issues, and deliver a smooth service experience that keeps customers satisfied.

Responsibilities

• Answer incoming customer calls and address queries promptly and professionally.
• Place outbound calls for follow-ups, feedback collection, and information sharing.
• Troubleshoot and resolve issues related to products or services, and involve the right team when needed.
• Share accurate information and support customers in a way that maintains strong satisfaction levels.
• Record every interaction and keep CRM records updated.
• Work toward daily and weekly performance goals, including handling time, quality, and customer satisfaction metrics.
• Coordinate with teammates to enhance service quality and improve processes.

Qualifications

• Graduates are encouraged to apply, and freshers are also eligible.
• Applicants with 0 to 4 years of experience in voice-based customer support can be considered.
• Strong spoken English communication is required.
• Good listening ability, patience, and empathy are important for this role.
• Basic computer skills, including MS Office, email, and CRM tools, are needed.

Required Skills

Good spoken English, or fluency in Malayalam, Marathi, or Tamil.

Work Schedule

• Shift timing is 10:00 AM to 7:00 PM.

Compensation

• Freshers can expect a salary band of 2.55 LPA to 4 LPA.
• Candidates with more than 6 months of experience may receive a 20% to 25% hike over their last CTC, up to a maximum of 4.2 LPA.

Equal Opportunity

This employer follows an inclusive hiring approach and welcomes candidates from all backgrounds, without discrimination based on race, gender, age, sexual orientation, disability, or similar factors.

Contact Information

For applications, contact Kashish Singh at +91 84483 89795 or email kashishsingh@policybazaar.com.