Customer Assistant

Role overview

Boots Ireland is hiring a Customer Assistant for its County Laois store. This role is ideal whether you are starting your first job and want practical retail experience, or you already have retail exposure and are ready for a fresh challenge. You will be based in-store and work under the guidance of the Assistant Store Manager or Store Manager.

What the job involves

In this position, you may support the tills, speak with customers about products, or contribute behind the scenes in the stockroom. The focus is on delivering a helpful, friendly shop experience and keeping the store running efficiently.

• Support customers in a reassuring and attentive way by listening to what they need, responding to questions, sharing product advice, suggesting suitable items, and offering small touches of help that improve their visit.
• Learn the in-store promotions, offers, and schemes so you can explain them clearly to shoppers and help them make the most of what is available.
• Assist with the smooth day-to-day running of the store by making sure the right products are on display, handling till transactions, and helping manage stock in the stockroom.
• Work closely with colleagues to create a positive shopping experience and keep the store clean, tidy, and visually appealing.

What the employer is looking for

Full training will be given, so prior retail experience is not required. The ideal person is someone who can work quickly in a changing environment, communicate clearly, and enjoy being part of a supportive team. Small details matter in this role, and you should also feel comfortable representing the Boots brand and helping customers choose the right products.

• Ability to adapt to a busy, varied setting and work at pace.
• Strong listening and communication skills.
• Team-oriented approach with a collaborative mindset.
• Attention to small details that improve customer interactions.
• Interest in acting as a positive brand representative for Boots.

Nice-to-have experience

Previous customer service or customer care experience would be beneficial, but it is not a requirement.

Benefits

• PRSA pension membership.
• Partial paid maternity leave.
• Annual discretionary bonus.
• Discounts for employees.
• Flexible benefits options.

Additional information

Boots states that some benefits and schemes may only apply to eligible roles and that exclusions can apply. The company also notes that salary estimates on third-party websites are not supplied or endorsed by Boots and may be inaccurate.

Why Boots

Boots says it values inclusion and consideration in the workplace so colleagues can be themselves and achieve their full potential. The organisation describes itself as an equal opportunity employer that welcomes diversity and aims to maintain a positive, inclusive environment.

Next steps

If your application moves forward, you should expect an in-store interview within the next 14 days. The company also mentions that where a role is advertised as full-time, part-time and job-share arrangements may be discussed during the application process, and reasonable adjustments can be provided for applicants who need additional support.