Claims Adviser

Role overview

FMG is looking for a Claims Adviser to join its Christchurch team from early August 2026. This position is centred on providing high-quality service to clients and guiding them through the claims journey while helping achieve fair outcomes for both the client and the business.

The role is largely phone-based, so you will spend your day speaking with clients, taking claims, handling enquiries, and resolving issues with a practical, supportive approach. You will manage a varied claims workload and contribute to a positive customer experience at every step.

What the role involves

• Receiving and managing a broad range of claims
• Responding to client questions and helping resolve problems
• Maintaining regular phone contact with clients throughout the claims process
• Working through a diverse portfolio efficiently and accurately
• Supporting outcomes that are beneficial for both clients and FMG

What FMG is looking for

The ideal candidate will bring a client-first mindset, a calm and organised way of working, and the ability to handle multiple tasks in a fast-paced environment. Confidence, empathy, and clear communication are essential, along with sound judgement and a collaborative attitude.

Working hours

Work is scheduled between 7:30am and 6:30pm, Monday through Friday. Team members will rotate between an early shift and a 10:00am to 6:30pm shift. Flexibility for later shifts is required, and a rotating Saturday shift from 8:30am to 4:00pm is also part of the roster.

About FMG

FMG has been New Zealand-owned since 1905 and is the country’s leading specialist insurer for rural clients. As a mutual organisation, it uses profits to help keep premiums competitive and to invest in its people and culture.

Why join FMG

• Free life insurance and income protection cover
• Company superannuation contribution of 4%
• Five paid days for professional development each year
• Two paid wellbeing days each year
• Annual salary reviews
• One paid give-back day annually
• Flexible working options may be available
• Additional employee benefits

Additional information

This position offers a strong opportunity to develop a career in insurance and grow within a supportive team. It is suited to someone who wants a challenging role with room to learn and progress into future opportunities at FMG.

Application deadline

Applications close at 5:00pm on Tuesday, 23 June 2026.