Business Analyst

Role overview

MatchBox Consulting Group is hiring a Business Analyst for a six-month contract with one of its Vancouver-based clients. The role focuses on business analysis for brand technology work, with a strong emphasis on discovery, documentation, stakeholder coordination, and supporting delivery across cross-functional teams.

Key responsibilities

• Lead discovery activities for brand technology initiatives, including capability mapping, current-state reviews, and the identification of future platform opportunities using solid business analysis methods.
• Build and keep detailed records for multiple projects and systems.
• Apply human-centered design thinking and journey mapping to better understand guest and end-user needs, including those of internal creative, brand, and content teams.
• Work with stakeholders and act as a bridge between business partners and development squads.
• Manage stakeholder engagement and expectations throughout the project lifecycle.
• Convert business needs into clear, detailed, and actionable specifications, while highlighting dependencies where applicable.
• Collaborate effectively across technology and business teams by developing strong working relationships.
• Assess brand technology capabilities and platforms, compare them with leading industry solutions, and identify options for improvement, replacement, or retirement.
• Partner with Product, Architecture, and business stakeholders to evaluate platform gaps, shape future capabilities, and inform roadmap decisions.
• Create clear visual materials that explain complex ideas and models to different audiences, including leadership.
• Document user stories, process flows, system and integration diagrams, and acceptance criteria for business process review, architecture, web development, QA, and change management.
• Support backlog planning, grooming, and prioritization so delivery stays aligned with business goals.
• Organize and facilitate user acceptance testing with business users.
• Help test and validate system changes to confirm business requirements are met and intended outcomes are achieved.
• Identify current and future business processes, along with process changes and improvements that support change management.
• Maintain process and system documentation as business needs and systems change.

Requirements

• At least 3 years of experience as a Business Analyst or Business Systems Analyst on Agile projects in e-commerce, retail, or omni-channel environments.
• Comfort working in Agile, iterative delivery settings and adapting quickly as priorities and information change.
• Working knowledge of business analysis tools such as Jira, Confluence, and Miro.
• Strong communication and stakeholder management skills, with the ability to explain and document business concepts, processes, systems, and requirements for all levels of the organization.
• Excellent organization and prioritization skills, with the ability to juggle multiple competing demands.
• Strong analytical and problem-solving ability, with a detail-oriented and inquisitive mindset.
• Independent working style with a proactive, action-oriented approach and a commitment to finding the right solution.
• Experience with DAM, PIM, CMS, or marketing technology platforms such as Aprimo, Akeneo, Bynder, or Adobe Experience Manager is a strong advantage.
• Experience evaluating and implementing marketing AI tools and capabilities is also beneficial.
• Background working with a wide range of systems and integrations would be an asset.

Additional information

This is a six-month contract position based in Vancouver, British Columbia, Canada. The role is onsite.

The company is committed to equal opportunity hiring and welcomes applicants from all backgrounds, including racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples.

Applicants must already be living in Canada and legally authorized to work in Canada. Any required work permits must be obtained from the Government of Canada before applying. Applications that do not meet these conditions will not be considered.

Only candidates selected for further consideration will be contacted due to the volume of applications.

About the employer: MatchBox is a Vancouver-based recruitment and solutions firm serving clients across Canada, with expertise in IT and Technology, Engineering and Technical, Real Estate and Construction, and Accounting and Finance.

No salary or stipend was provided for this opportunity.