ജോലി വിവരണം

About the property

Rosewood Kauri Cliffs is a coastal retreat in Northland, New Zealand, set among native forest and three private beaches. The property is part of the Rosewood Hotels & Resorts portfolio and is centered on relationship-driven hospitality, where creating meaningful guest experiences is a core part of the culture.

The organization is looking for people who want to contribute, grow, and make a lasting impact while being part of a purpose-led team built around genuine connection and memorable service.

Role overview

This is a full-time, permanent position reporting to the Front Office Manager. The Assistant Front Office Manager is expected to lead the Front Office Agents, support a positive team environment, and help deliver consistently high guest satisfaction.

Key duties

Step in to manage the day-to-day running of the Front Office when the Front Office Manager is unavailable.
Work alongside the Front Office Manager on hiring, coaching, mentoring, and developing the front office team.
Welcome guests, assist with their needs, and help create a stay that feels distinctive and memorable.
Coordinate with the accounts team on invoices and payment-related matters.
Keep all other departments informed about bookings, reservation updates, and guest-specific requirements.

Candidate profile

The ideal applicant is professionally presented, highly motivated, and able to communicate clearly both in person and in writing. A strong guest-first mindset is essential, along with the confidence to do more than expected to create a premium luxury experience.

This position is not a standard front office role; it calls for energy, precision, and excellent cross-functional communication.

Required experience and capabilities

At least 2 years of experience in a comparable role, ideally within a luxury hotel or resort environment.
Strong working knowledge of Opera Cloud or a similar hospitality management system.
Experience handling guest itineraries and resolving complaints.
Excellent communication skills to support smooth coordination between departments and a seamless guest journey.
A friendly, engaging approach with the ability to create pleasant and memorable guest interactions.

What the employer offers

Competitive pay package.
Daily staff meals prepared by the culinary team.
Access to an exclusive staff perks programme.
Supportive leadership and scope for career growth.
The opportunity to live and work in one of New Zealand’s most scenic regions.

Values

The role is aligned to the company’s core values: Ownership, Passionate, Transparent, Innovative, and Collaborative.

Assistant Front Office Manager