Assessment Officer (Mackay)

Role Overview

The Queensland Building and Construction Commission (QBCC) is hiring a permanent full-time Assessment Officer in Mackay, Queensland. This role sits within Regional Services and focuses on delivering fair, consistent regulatory decisions for Queenslanders. The position involves reviewing applications, applying legislation, spotting compliance concerns, and providing professional support to customers in a collaborative team setting.

About the Role

In this position, you will contribute to regulatory services that support Queensland’s building and construction sector. Your work will involve assessing licensing and dispute matters, using legislation and policy to guide decisions, and explaining outcomes in a clear and professional manner.

Key Duties

• Examine and decide on licensing and dispute-related applications.
• Use legislation, policy, and supporting documents to reach informed outcomes.
• Detect possible compliance issues and escalate concerns when necessary.
• Deliver clear, accurate guidance to customers and stakeholders.
• Keep thorough records and manage matters efficiently from start to finish.
• Assist with front counter duties when needed.
• Help maintain timely, consistent case handling and strong service standards.
• Work closely with team members to support branch goals.

What We’re Looking For

The ideal candidate is a steady, motivated professional who can analyse information carefully, make balanced decisions, and support customers through complex processes.

Selection Criteria

• Ability to interpret and apply legislation, policy, and procedural requirements.
• Strong analytical judgement and the ability to assess information objectively.
• Confidence to make sound decisions in complex or sensitive situations.
• Excellent written and verbal communication skills, with an empathetic and professional style.
• Good digital literacy, including confidence using Microsoft Office tools.
• Strong organisation and the ability to juggle competing priorities.
• A team-focused attitude and commitment to positive outcomes.
• High attention to detail and a commitment to quality work.
• Ability to stay calm and effective in difficult or demanding situations.

Highly Regarded Experience

It will be advantageous if you have experience in a busy environment with multiple deadlines, or if you have worked in compliance, regulatory, assessment, or customer service-related roles.

How to Apply

Applicants must provide a current resume and a capability statement of no more than two pages. The statement should address the following examples:

• Share an example of a time you balanced different viewpoints or competing interests while assessing a matter, and explain how you kept your decision fair and objective.
• Share an example of when you went beyond expectations for a customer, colleague, or stakeholder.

Referee Checks

You should obtain permission before naming referees. Referees need to know your work performance and conduct well, and it is preferred that you include your current or most recent supervisor. By listing referee details, you agree that the selection panel may contact them. If you prefer referees not be contacted without your approval, clearly note this on your resume.

Additional Information

Occupational group: Administration.