Administrative Assistant, Clinical Operations

About the Company

Orchestrate Consulting positions itself as a curator of vetted job opportunities for candidates seeking roles aligned with their career objectives. It is not a staffing agency, and it does not directly employ people for the roles it shares.

About LifeMD

LifeMD is a digital healthcare company focused on broadening access to virtual care, pharmacy services, and diagnostics through solutions that are easier to access and more affordable. Its model emphasizes both treatment and prevention, with the goal of improving patient experience and outcomes across more than 200 health conditions.

To serve a growing patient population, LifeMD operates through a proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. The company has offices in New York City, Greenville, South Carolina, and Huntington Beach, California, and is supported by a team of clinicians, technologists, creatives, and analysts. It offers a collaborative, inclusive, and growth-oriented environment with a hybrid culture across the organization.

Role Overview

The Clinical Operations Administrative Assistant supports the Clinical Operations leadership team with day-to-day operational coordination and administrative tasks. This position acts as the central point for provider onboarding and offboarding coordination, provider communication, meeting and training logistics, access tracking, and routing work to the right internal teams.

The role calls for strong attention to detail, dependable follow-through, and the ability to balance several active workflows while keeping communication clear for internal stakeholders and providers. The position is strictly administrative and operational; it does not involve clinical decision-making, scheduling decisions, credentialing decisions, or HR policy decisions. It executes processes established by leadership and documented procedures.

Key Responsibilities

• Manage the full provider onboarding workflow from hire through final handoff, including tracker maintenance, welcome outreach, collection of required documents, access request submission, training and calendar coordination, completion tracking, and escalation of any missing items before the Clinical Manager signs off.
• Handle provider offboarding after a departure is confirmed by coordinating with cross-functional partners, sending termination-related communications such as collaboration agreement cancellations, overseeing IT access removal, and documenting each completed step.
• Oversee system access across tools such as the LifeMD Provider Portal, Elation, Slack, pharmacy portals, and lab portals by submitting and following up on requests, answering basic access questions, escalating technical issues to IT, and recording credentialing-approved licenses in the relevant systems.
• Create and distribute provider and internal communications on behalf of leadership, including announcements, training reminders, meeting reminders, workflow updates, and policy updates, while keeping message templates organized and current.
• Arrange provider meetings and training sessions by preparing invites and agendas, coordinating vendor demos, tracking attendance, sharing recordings, and following up on action items.
• Keep operational trackers, SOPs, checklists, and documentation current; prepare leadership summaries and reports; and maintain visibility into provider readiness, access status, and training completion.
• Act as the initial routing contact for provider questions and operational requests, directing them to the right teams such as Scheduling, Credentialing, Pharmacy, IT, and RCM, and assist with special project coordination as needed.

Qualifications

• Excellent organization and dependable follow-through.
• Comfort handling several trackers, deadlines, and shifting priorities at once.
• Strong written communication with a clear, professional tone.
• Ability to work across teams in a fast-moving healthcare operations setting.
• Prior exposure to provider onboarding, EMR or credentialing tools, or healthcare administration is advantageous.

Benefits

• Medical, dental, and vision coverage.
• Retirement options including 401(k) and IRA.
• Basic, voluntary, and AD&D life insurance.
• Paid time off covering vacation, sick leave, and public holidays.
• Short-term and long-term disability coverage.

Compensation

The pay rate listed for this role is $28.85 per hour.

Additional Information

The role is based in the United States and is onsite, full-time.

The employer and role information in this posting are associated with LifeMD, while the sourcing note indicates the opportunity was curated by Orchestrate Consulting.