Account Manager - Arabic Speaker

Role overview

In this restaurant account management position, you will oversee and expand a portfolio of strategic food-business partners. The role centers on building strong relationships, coordinating across teams, and making sure partners receive a smooth, high-quality experience on the platform.

What you will do

• Take full ownership of a set of important accounts within the food delivery business.
• Serve as the main contact person for partners and keep their objectives aligned with the platform’s capabilities.
• Work with internal departments and outside stakeholders across multiple locations to support account growth and success.
• Drive the rollout of new initiatives and projects within your portfolio.
• Manage partner concerns and escalations while maintaining strong customer satisfaction.
• Guide new partners through onboarding, training, and continuous support.
• Plan and execute marketing and promotional activities together with partners.
• Track account performance through dashboards and reports, then use insights to spot trends and opportunities.
• Assist with everyday troubleshooting and issue resolution.

What makes you a strong fit

• You bring 3 to 5 years of experience in eCommerce or the FMCG sector.
• You have worked in commercial, client-facing, or account management roles.
• You are comfortable interpreting data and using it to shape decisions.
• You perform well in a fast-moving, constantly changing environment.
• You have strong capability in solving problems and handling crises.
• You have handled B2B negotiations and relationship building effectively.
• You communicate clearly and confidently, both in speaking and presentations.
• You work well with people and can build trust with different stakeholders.
• Experience with Salesforce or a similar CRM system is an added advantage.
• You hold a bachelor’s degree in Business, Marketing, Economics, or a related discipline; a master’s degree is a plus.
• You can communicate in both English and Arabic, in written and spoken form.

About the company

Snoonu is a Qatar-based super app focused on simplifying daily life through fast delivery, shopping, and other digital services. The company is built on technology, backed by a global team, and driven by a mission to make everyday life easier.

Mission and culture

The organization aims to become the first Qatari ultra app, using innovation and technology to create a broader impact across the region. Its broader mission is to reshape how people live by connecting them to more possibilities through technology.

Core values

• Put the customer first and let that guide everything else.
• Act honestly, ethically, and with trustworthiness.
• Stay curious, inventive, and focused on creating lasting positive impact.
• Take ownership, lead by example, and embrace responsibility.
• Work efficiently and focus on results.
• Value teamwork and recognize that people are central to success.

Perks and work environment

• Work with colleagues from around the world.
• Access learning support, courses, and tools to help you grow.
• Enjoy a high level of ownership and autonomy in your work.
• Benefit from generous leave and wellness-focused time-off policies.
• Be part of an agile way of working across product and operations.

Recognition and certifications

The company is certified as a Great Place to Work®, reflecting a workplace culture that values people, empowerment, and performance. It also holds ISO 9001:2015 and ISO 45001:2018 certifications, highlighting its focus on quality, safety, and employee wellbeing.

Community and inclusion

The company emphasizes sustainability, responsible business practices, and community contribution through CSR initiatives. It also describes itself as an equal opportunity employer that welcomes people from all backgrounds and encourages individuality and inclusion.

Additional note

Applicants are invited to join a team where their ideas and contributions matter and where they can help shape the future of the business.