Visa Officer

About the Company

Visa Roots is a Cochin-based visa and travel management firm in Kerala that delivers smooth, end-to-end visa support to individuals, families, and corporate customers.

Role Overview

The company is hiring a meticulous, experienced, and service-oriented Visa Officer to manage visa and immigration workflows while ensuring a high-quality client experience. The role demands accuracy, strong compliance awareness, and the flexibility to work with evolving regulations and client requirements.

Key Responsibilities

• Manage the full visa and immigration journey for clients so each case progresses efficiently and without disruption.
• Support applicants through every step of the process, including checking documents, completing forms, arranging appointments, and carrying out follow-ups.
• Submit applications and supporting papers on time, staying aligned with government rules and stated deadlines.
• Examine client information carefully to confirm it is correct, complete, and in line with legal and procedural standards.
• Draft visa fee estimates, answer client questions, and explain documentation needs for different countries and visa categories.
• Stay informed about visa policy changes, embassy notices, and updates in immigration laws.
• Develop and sustain professional working relationships with clients and internal team members.
• Own assigned cases end to end and keep clients updated promptly on the status of their applications.

Qualifications and Skills

• At least 1 to 3 years of hands-on experience in visa application handling.
• A bachelor's degree in Travel & Tourism, Business Administration, or a similar discipline.
• Working knowledge of MS Office, especially Word and Excel.
• Strong spoken and written English communication skills.
• High attention to detail and solid organisational skills.
• A customer-focused approach with commitment to excellent service.
• Ability to work both independently and as part of a team in a busy setting.

Benefits

• Attractive compensation package.
• Private medical coverage.
• Flexible working hours and holiday arrangements.
• Accommodation provided for staff.
• Opportunities for career growth.
• Support for professional learning and development.
• Company-funded events and team-building activities.
• Lunch provided by the company along with complimentary snacks.
• Friendly, cooperative workplace culture.