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- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1주 전
- Work mode
- 재택근무
- Eligibility
- Candidates with experience in VIP support, account management, or premium hospitality, and who can work remotely with seven-day availability and strong English communication skills, are suitable for this role.
- Resume
- Required to apply
직무 설명
The mission
This role is centered on delivering a premium, highly responsive experience to Partyhat’s most valuable users. Rather than simply handling support tickets, you will serve as a dedicated relationship and concierge lead for high-tier stakeholders, helping create a smooth, high-trust experience for the platform’s most important community members. The position calls for strong judgment, constant attentiveness, and comfort operating in the Web3 environment.
Key responsibilities
- Serve as the primary contact for VIP users, responding quickly and with a personalized approach to their questions and requests.
- Stay in regular contact with high-value users to understand their experience, share relevant updates, and help keep them engaged with the ecosystem.
- Take full ownership of complicated issues, coordinating with technical and finance teams when problems such as platform errors or delayed withdrawals need immediate resolution.
- Guide high-net-worth or high-influence users through onboarding, including platform features and security practices.
- Bring user concerns, recurring pain points, and feature suggestions back to leadership and product teams as a direct customer voice.
- Manage urgent or high-pressure situations calmly and professionally, especially when sensitive assets or time-critical matters are involved.
Requirements
- Strong command of the Web3 ecosystem, including DeFi concepts, wallet security, and on-chain activity, with the ability to explain technical ideas clearly.
- Excellent English communication skills and the interpersonal polish needed to work with affluent or high-profile users in a professional manner.
- Prior experience in VIP support, account management, or luxury/high-end hospitality is preferred.
- Comfort working in an always-available environment, including seven-day-a-week responsiveness and shift-based on-call coverage.
- High levels of discretion, reliability, and integrity when handling confidential information and valuable accounts.
Operational details
The role is fully remote and follows a high-availability schedule with shift-based coverage and on-call expectations across all seven days of the week.
Why join us
- Opportunity to build relationships with influential people across the Web3 and creator landscape.
- A leadership-oriented role where your insights can shape product direction.
- Fast-moving culture with a focus on excellence and modern digital business.