Telecom Analyst – IT

About the Role

Codentrel, a technology solutions provider located in Mississauga, Ontario, is hiring a Telecom Analyst – IT to support mobile device operations and keep telecom services running smoothly. The position focuses on troubleshooting hardware and software issues, assisting end users, and helping maintain day-to-day telecom functionality across the organization.

Key Responsibilities

• Deliver practical support for Samsung and BlackBerry mobile devices, including diagnosing and fixing hardware and software issues.
• Help with Android smartphone configuration, upgrades, and updates such as OS releases, firmware changes, and security patches according to company standards.
• Provide general telecom support by assisting clients, supporting new deployments, and resolving technical problems.
• Identify and troubleshoot issues affecting mobile devices and applications, and escalate more complex cases when necessary.
• Work closely with the Service Desk to complete assigned requests based on urgency and priority.
• Communicate clearly with vendors and internal teams to support issue resolution and operational needs.
• Carry out product testing when required.
• Stay available for operational needs, which may include occasional travel and after-hours support.

Requirements

• A college diploma or university degree in a relevant discipline is required.
• At least 2 years of relevant experience is needed; telecom industry experience is preferred but not mandatory.
• Working knowledge of Microsoft Office, Windows operating systems, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management tools.
• Previous experience in operational support and implementing solutions.
• Exposure to Telematics Technology will be considered an advantage.
• Comfort using core business software, especially the Microsoft Office Suite.
• Experience with business intelligence tools such as Power BI is an added advantage.
• Strong analytical thinking and problem-solving ability.
• Ability to manage multiple tasks efficiently and use time well.
• Self-driven, flexible, and able to collaborate effectively with others.
• Strong focus on customer service.
• Good written and spoken communication skills; French is a plus.

Work Schedule and Conditions

• Regular working hours are 8:00 AM to 5:00 PM.
• Evening and weekend work may be required for deadlines, deployments, or production support.
• The job may involve sitting for long periods and lifting items weighing more than 20 lbs.
• Some travel may be necessary.

Additional Information

This is a hands-on support role suited to someone who enjoys resolving technical issues, working with mobile devices, and supporting telecom operations in a fast-moving environment.