Technology & Systems Support Officer

Role overview

Empire Holding is seeking a proactive and technically inclined Technology & Systems Support Officer to join its Abu Dhabi team. This is a support-focused position for someone who enjoys solving problems, improving systems, and helping business users work efficiently. Immediate joiners are preferred.

About the company

Empire Holding is a diversified investment and business group with activities across investment management, financial services, real estate, project development, technology, and strategic ventures. The group manages several operating businesses and is focused on high-quality investor experiences, strong operations, financial discipline, and long-term value creation.

What the role covers

The position supports the technology environment used by Empire Holding and related businesses. Core areas include investor portals, CRM platforms, Microsoft 365 administration, end-user support, automation initiatives, AI-enabled tools, and day-to-day operational technology systems.

Responsibilities

• Handle administration tasks for investor portals, user profiles, CRM data updates, and Microsoft 365 accounts and permissions.
• Support email infrastructure and help coordinate website content or system updates.
• Assist in the rollout and maintenance of AI-driven and automation initiatives across the organization.
• Contribute to system integrations and other technology projects that support business operations.
• Investigate and resolve issues related to software, hardware, and network connectivity.
• Manage access rights and respond to technology-related support requests from users.
• Work with external vendors and service providers to keep technology services running smoothly.
• Support digital transformation efforts and process improvement activities.

Requirements

• A degree or diploma in Information Technology, Computer Science, or a closely related discipline.
• At least 2 years of experience in IT support or systems administration.
• Strong working knowledge of Microsoft 365.
• Solid understanding of CRM systems.
• Good diagnostic and problem-solving skills.
• Clear communication and coordination abilities.

Preferred qualifications

• Familiarity with artificial intelligence tools and their business use cases, including platforms from leading AI providers.
• Exposure to CRM platforms, websites, cloud-based services, and general business software.
• Interest in automation, digital transformation, and operational technology projects.

Important note

This role is limited to technology and operations support. It does not include authority over AUM management, financial approvals, or withdrawal approvals.

Location and availability

The job is based in Abu Dhabi, UAE. Candidates who can join immediately are preferred.

Application details

Interested candidates should send their CV to marketing@egcp.ae with the subject line: Position: Technology & Systems Support Officer. Contact number: 0506646212.