Technical Support Representative (Seasonal)

Role overview

This seasonal opportunity is for a Canada-based technical support representative working remotely. You will be the first person customers reach when they need help with devices and digital products, providing assistance by phone and chat.

The role centers on troubleshooting technical issues, walking users through setup, repair, and optimization steps, and delivering a smooth service experience in a busy, customer-first support environment. It supports a 24/7 operation serving customers across Canada, so flexibility and strong communication are important.

This position is posted on behalf of a partner employer, who handles the application review and all subsequent hiring steps.

Responsibilities

• Assist customers remotely through phone and chat by diagnosing device, software, and connectivity issues and offering practical fixes.
• Walk users through troubleshooting, installation, upgrade, setup, and repair-related processes using remote support tools.
• Assess customer needs and suggest suitable solutions while keeping the interaction positive and service-oriented.
• Explain product functions, usage tips, and best practices so customers can get more value from their devices and reduce repeat issues.
• Record customer conversations, technical problems, and final resolutions accurately in the support system.
• Take part in training to stay current on products, tools, and support workflows.
• Work with teammates and supervisors to route complex cases appropriately and help improve overall service quality.

Requirements

• At least 1 year of experience in a call center, help desk, or technical support role.
• Proven ability to troubleshoot issues with devices, software, or hardware.
• High school diploma or an equivalent qualification.
• Strong spoken and written English communication skills.
• Availability for a minimum of 24 hours per week across flexible shifts, including evenings, weekends, or rotating schedules.
• A patient, empathetic, and customer-focused approach to problem solving.
• Ability to work independently from a home office with the required equipment and dependable internet access.
• Quick learning ability and adaptability in a fast-moving support environment.

Perks and benefits

• Competitive hourly pay aligned with local market standards across Canada.
• Remote work from anywhere within Canada.
• Employee savings on a broad selection of consumer electronics and technology products.
• Paid onboarding and ongoing learning to strengthen technical and customer support capabilities.
• A supportive, collaborative workplace culture with an emphasis on inclusion and development.
• Flexible scheduling based on operational requirements within a 24/7 support model.
• Access to new technology products and tools within a modern retail-tech environment.

Additional information

The hiring partner uses an AI-assisted screening process to review applications fairly and quickly against the role’s core requirements. Shortlisted candidates are forwarded to the employer, and all interview, assessment, and final hiring decisions are handled by the employer’s internal team.

Data privacy notice

By applying, you consent to your personal information being processed to assess your candidacy and share relevant details with the hiring employer, in line with applicable data protection laws such as GDPR. You can request access, correction, deletion, or objection regarding your data at any time.

The hiring process may also involve AI tools to help review applications, analyze resumes, or check responses for inconsistencies or verification signals. These tools support recruiters but do not replace human judgment, and final decisions are made by people. You may contact the company for more information about data handling.