Kitchen Supervisor

About the Role

Talabat, a part of the Delivery Hero Group, operates a pioneering local delivery platform across approximately 65 countries worldwide. Headquartered in Berlin and listed on the Frankfurt Stock Exchange, the company focuses on delivering a swift, hassle-free food delivery experience right to customers' doors.

We are seeking a dedicated Kitchen Supervisor to oversee cloud kitchen operations in Doha, Qatar. The supervisor will manage dispatch support leads and coordinate the timely dispatching of food orders from the kitchen to delivery riders, working closely with kitchen teams, delivery partners, suppliers, service providers, and customer service to ensure seamless operations.

Key Responsibilities

• Lead and manage a team of dispatch support leads and service providers.
• Ensure completion of operational shift checklists (opening, mid, and closing).
• Oversee functionality of all technologies and internet connections throughout shifts.
• Provide leadership, training, and support to the dispatch team.
• Efficiently coordinate dispatching of orders from partner kitchens to riders.
• Address and resolve any issues related to orders or deliveries, collaborating with customers, riders, and customer service centers.
• Ensure partners adhere to food safety standards and maintain hygiene at all times.
• Conduct regular food safety inspections and audits according to established procedures.
• Maintain accurate and timely communications between customers, riders, and dispatchers.
• Ensure all dispatch activities comply with company policies, industry standards, and safety regulations.
• Report any shift-related problems to kitchen managers and attempt immediate resolution when possible.
• Track and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.
• Verify that all kitchen visitors complete visitor questionnaires and health declarations before entry.
• Ensure full compliance with company and regulatory requirements.

Qualifications

• Bachelor's degree in Business Management, Logistics, or a related field.
• Minimum five years of experience in dispatch operations or food & beverage/hospitality industry, including at least two years in a supervisory capacity.
• Competent in basic computer applications, data collection, and analysis.
• Willingness to work flexible shifts, including nights, weekends, and holidays.
• Prior experience in cloud kitchen operations as a supervisor or associate supervisor is advantageous.