Sr. Client Account Manager

About the Role

This position focuses on managing a portfolio of high-value clients, expanding revenue, and building durable client partnerships. The role calls for strong commercial judgment, leadership, and the ability to understand each partner’s business goals in depth. You will also support and guide other account managers to help drive overall client success.

The company uses AI as part of how it evaluates candidates, so the interview process may include discussion of your core skills as well as how you work with AI tools and think through problems.

Key Responsibilities

• Lead, coach, and support account managers so the wider team can perform effectively.
• Create and implement account strategies that align with client objectives and uncover expansion opportunities.
• Develop strong relationships with flagship partners in Greater China and look for ways to deepen the partnership and grow the business.
• Act as the link between partners and internal teams such as Engineering, Measurement & Insights, Product Marketing, Creative Strategy, and Performance Solutions.
• Translate client business goals and campaign data into clear narratives, insights, and recommendations.
• Build expertise in Pinterest campaign best practices, especially lower-funnel products, and serve as a go-to resource for performance-focused opportunities.
• Monitor campaign outcomes, optimize performance, and communicate updates to partners.
• Lead client meetings, clarify goals and pain points, and present complex solutions in a concise, practical way.
• Identify cross-sell and upsell opportunities that help the team outperform revenue goals.
• Advise advertisers on media strategy, including targeting, bidding approaches, creative, measurement, and alpha/beta testing.
• Share product knowledge, explain ad features and their value, and work with cross-functional teams to resolve product-related questions.
• Use AI-enabled tools to track campaign health, surface growth opportunities, and spot issues early.
• Continuously learn new AI-powered solutions and share useful practices with clients and internal stakeholders.

Requirements

• At least 7 years of experience in digital advertising sales, handling valuable client relationships, shaping strategic learning agendas, and managing client communication.
• Prior work with Greater China export advertisers is strongly preferred.
• Proven ability to tell compelling stories and make recommendations backed by data.
• Strong communication skills and experience coordinating projects across multiple stakeholders.
• Comfort working in a fast-moving environment with both technical and non-technical teams.
• Deep knowledge of digital advertising and media sales, including campaign optimization, analytical problem-solving, and platform/product expertise.
• Technical background with experience in Search, Shopping, Display, or Social advertising technologies.
• Experience serving eCommerce and retail advertisers.
• Fluency in business Mandarin and English.
• Hands-on familiarity with AI tools for campaign monitoring, opportunity spotting, and early issue detection.
• Willingness to keep up with AI developments and adopt tools that improve outcomes.
• Comfort with business travel.
• Bachelor’s degree required.
• This role is based in Singapore and requires in-office or customer-facing collaboration about 2 days per week.
• Relocation assistance is not available for this position.

Additional Information

This role requires a commutable distance to the Singapore City office because in-person collaboration is expected around two days each week. The organization is an equal opportunity employer and considers all qualified applicants fairly, without discrimination based on protected characteristics or legally protected history. Candidates may request support for medical or religious accommodations during the hiring process.

Applicants must provide truthful and complete information throughout the hiring process. Any inaccurate statement, omission, or misrepresentation may affect hiring eligibility or employment status.

Company Overview

The platform inspires millions of people globally to discover ideas, imagine new possibilities, and plan meaningful moments. The company is focused on helping people create lives they love and values innovation, individuality, and flexible ways of working. It also emphasizes the thoughtful use of AI to support creativity and impact.