- 경험
- 1+ yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1시간 전
- Work mode
- 재택근무
- Eligibility
- Professionals with at least 1 year of relevant experience in customer support, customer success, or inside sales can apply. Experience in SaaS or e-commerce is preferred. The role is suited to candidates who are comfortable with fully remote, written-only customer interaction.
- Resume
- Required to apply
직무 설명
Role overview
This is a remote, non-voice customer support role for a strong written communicator who can handle client conversations by email and chat while also spotting opportunities to increase revenue. The position combines service, retention, and sales-focused support to help improve customer satisfaction and business growth.
Key focus areas
- Respond to customer questions and concerns through email and live chat.
- Resolve order- and product-related issues with speed and accuracy.
- Keep satisfaction levels high while working to reduce churn.
- Identify moments to upsell, cross-sell, and encourage continued use of the service.
- Explain premium offerings, add-ons, and broader service options in a clear and persuasive way.
- Support monthly goals tied to expansion and retention revenue.
Application instructions
Applicants must follow the required fast-track process exactly for the application to be reviewed. When choosing the role during application, select “Brand Concierge” and use the code BCS in the designated field. Submissions that do not follow these instructions will not be considered.
What the employer is looking for
The ideal candidate has at least 1 year of experience in customer support, customer success, or inside sales, preferably in SaaS or e-commerce. Strong written English, comfort with CRM and helpdesk tools, and a performance mindset are essential. A good understanding of online commerce and customer experience is also important.
Technical requirements
- A reliable laptop or desktop computer with an i5 processor or an equivalent modern specification.
- A stable wired internet connection with at least 25 Mbps upload and download speed.
- A quiet, professional workspace suitable for text-based customer communication.
Benefits
- Competitive base pay.
- Commission and performance-linked bonuses.
- Permanent work-from-home arrangement.
- Health coverage, either through HMO or a monthly stipend.
- Paid leave.
- Opportunities to grow into Customer Success and Sales roles.