Receptionist

Role overview

This position is for a Receptionist at ENTERMARKETS in Dubai, United Arab Emirates. The role focuses on creating a welcoming front-desk experience, managing visitor flow, handling communications, and providing day-to-day administrative assistance.

Visitor handling and front-desk support

• Welcome guests and clients professionally, then guide them to the correct person or department.
• Oversee the visitor sign-in process, provide visitor badges or passes, and keep security records up to date.
• Inform relevant team members when visitors arrive.

Communication and inquiry management

• Answer incoming calls, screen them, and route them appropriately while recording messages accurately when needed.
• Respond to questions received in person, over the phone, or by email, sharing details about the company’s activities and services.
• Address concerns or complaints from clients and the public in a professional and polite manner.

Administrative coordination

• Organize appointments, reservations, and meeting room schedules.
• Receive, sort, and distribute mail, deliveries, and other incoming or outgoing correspondence.
• Carry out routine clerical work such as document preparation, data entry, filing, and photocopying.
• Keep the reception area neat, well-organized, and presentable at all times.

Additional duties

• In hospitality environments, the role may also include guest check-in and check-out, payment handling, and supporting sales through upselling.
• Help coordinate events when required.
• Provide administrative help to other teams as needed.