Receptionist & Administrator

Role overview

Portico is a workplace built around a lively, supportive culture that recognises commitment, encourages growth, and believes work should be both enjoyable and engaging. The company also values diversity and equal opportunity, aiming to give every team member the same chance to develop and progress.

An opportunity has opened for an organised, service-driven Receptionist & Building Team Administrator to support a prestigious office and residential property in Mayfair. This position blends a polished front-of-house presence with administrative coordination, helping create a smooth experience for occupiers, residents, visitors, and clients while assisting the wider building management team.

Key duties

• Provide a polished and friendly welcome to all visitors and occupiers at reception.
• Handle reception enquiries, incoming calls, the visitor management platform, and the reception email inbox.
• Arrange meeting room reservations and make sure rooms are fully prepared and ready for use.
• Cover the lobby as host during busier times and lend support to building events.
• Keep up-to-date knowledge of the building, the surrounding area, and occupier activity.
• Support the Building Management and Lifestyle teams with admin work, document handling, and communications.
• Help organise meetings, site tours, appointments, and team events.
• Assist with invoice administration, expense monitoring, sustainability-related tasks, and occupier updates.
• Develop strong working relationships with occupiers, retail partners, and service providers.
• Follow Health & Safety procedures and stay alert to security requirements.

Working pattern

The role is for 40 hours per week, with shifts scheduled between 7:00 am and 5:00 pm from Monday to Friday.

Compensation

The annual salary for this position is £36,954.

Candidate profile

Applicants should have prior experience in reception, front-of-house, administration, or customer service. Strong communication, organisation, and multitasking abilities are important, along with a professional appearance and careful attention to detail. The ideal person will be proactive, flexible, and comfortable working in a busy environment. Confidence with Microsoft Office tools such as Outlook, Word, Excel, and PowerPoint is needed. Experience in property, facilities management, or other corporate settings would be an advantage, as would familiarity with visitor management systems and Health & Safety processes.

Additional information

This role suits someone who enjoys delivering excellent service and wants a varied position that mixes customer interaction with administrative responsibilities.

Benefits

• Generous holiday entitlement
• Pension contributions
• Life insurance cover
• Additional annual leave
• Recommend a Friend bonus scheme
• Thank-you voucher scheme
• 24-hour personal helpline offering counselling and information support
• Access to a discounts and benefits platform with savings across thousands of retailers, hotels, cinemas, and more
• Training Academy with strong learning and development opportunities

Equal opportunity

The organisation promotes diversity and treats people equally so everyone has an equal chance to grow, develop, and advance in their careers.