Operational Support Grade (Prison Support) - HMP Guys Marsh

About the role

His Majesty’s Prison and Probation Service is hiring an Operational Support Grade for HMP Guys Marsh in Shaftesbury. This is a hands-on, fast-moving role that helps keep the prison operating safely and efficiently day to day.

The position combines desk-based duties with practical work on the ground. Typical tasks include supporting security checks at the gate, carrying out searches, handling deliveries, overseeing visitors, monitoring telephone activity, and watching CCTV. The job can also involve lifting, carrying, and walking across the prison site, including escorting vehicles.

What the role involves

You will work as part of a supportive team and contribute to the smooth running of the prison. The role is varied and active, with a balance of administrative and physical responsibilities.

Although contact with prisoners is limited compared with prison officers, there may be occasional interaction depending on the prison.

What the employer is looking for

No formal qualifications are required. The ideal candidate is a clear communicator who stays composed under pressure, uses sound judgement, and works well with others.

This role may suit someone looking to build a long-term career in the prison service. It also offers experience that can lead to other prison roles, including the opportunity to apply for the OSG to Prison Officer conversion scheme.

Shifts and working pattern

You should be prepared to work a range of shifts, including nights and weekends, as part of maintaining continuous prison operations.

Pay and benefits

The salary for this position is £29,432.

Alongside base pay, the role includes training and development opportunities, plus access to a range of Civil Service benefits.

Additional benefits

• 25 days of annual leave when you start, increasing to 30 days after 10 years of service, calculated pro rata
• 9 days of bank, public, and privilege holidays
• Access to a paid Level 2 apprenticeship in customer service
• Membership of the Civil Service pension scheme
• Season ticket loans
• Retail discounts
• Employee Assistance Programme
• Cycle to Work scheme

Application note

If the role matches your interests and strengths, you are encouraged to apply.