Merchant Sales Executive

Company overview

Grab is a leading superapp in Southeast Asia, helping people with food delivery, mobility, finance, and more. The company blends technology and AI with a mission to uplift communities and support economic empowerment across the region.

Team overview

The Central Merchant team is responsible for developing, shaping, and expanding Grab’s merchant business in Singapore. The team works with restaurants and other businesses to help them attract more customers, improve sales, and succeed across both digital and in-person channels.

Role summary

In this position, you will help restaurants adopt Grab’s business solutions that can boost revenue, strengthen customer engagement, and simplify everyday operations. As Grab grows its merchant ecosystem, you will play an important part in uncovering new growth opportunities for merchants and matching them with the right mix of online and offline solutions.

Solutions you will promote

• Table reservation tools
• QR-based ordering and table management systems
• Loyalty and customer engagement features
• Digital payment options
• Advertising and promotional offerings
• Customer analytics and CRM tools

Key focus of the role

You will engage directly with restaurant owners and other important decision-makers to understand their commercial priorities and recommend solutions that support business growth. This is a hands-on sales role for someone who enjoys finding new opportunities, developing trusted relationships, solving merchant challenges, and contributing directly to revenue growth.

Reporting and location

This role reports to the Manager, Merchant Sales and is based onsite in Singapore.

Responsibilities

• Prospect and win new restaurant partners through cold outreach, networking, referrals, field visits, and in-person meetings.
• Maintain a healthy sales funnel with disciplined CRM usage and pipeline tracking.
• Assess merchant challenges and growth goals, then recommend the most suitable Grab solutions.
• Lead sales presentations, negotiation discussions, and contract conversations with business owners and key stakeholders.
• Develop long-term merchant relationships and uncover future opportunities within Grab’s ecosystem.
• Partner with Operations, Marketing, and Account Management to ensure smooth onboarding and adoption of Grab solutions.
• Share ideas and improvements that help strengthen sales processes, team productivity, and overall business results.

Requirements

• Minimum 3 years of experience in B2B sales, business development, merchant acquisition, or another client-facing commercial function.
• Demonstrated success in prospecting, hunting, and closing new business opportunities.
• Strong communication and relationship-building abilities, including confidence in dealing with business owners and decision-makers.
• Ability to understand merchant needs and match them with the right business solutions.
• Comfort working in a fast-moving, target-oriented environment with strong ownership and accountability.

Additional information

Grab offers a range of global benefits, which may include term life insurance, comprehensive medical coverage, flexible benefits through GrabFlex, parental leave, birthday leave, volunteering leave through Love-all-Serve-all (LASA), a confidential Grabber Assistance Programme, and flexible work arrangements such as differentiated working hours.

Equal opportunity statement

Grab is committed to an inclusive and equitable workplace. All applicants are considered fairly, regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, or physical and mental disabilities.

Who should apply

This role is suitable for experienced sales professionals who enjoy acquiring new clients, building commercial relationships, and working in a target-driven merchant-facing environment in Singapore.